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Tuco

Customer Service

Sub 10: Achieving human inbound call pick up in less than 10 seconds

Is your telephone system damaging your CSAT rating? We’ve all been there… You call up a company that provides services such as utilities, financial, broadband and mobile or some other type of facility that we depend on for business or personal use. We need to speak to customer service, we Read more…

By Tuco, 2 weeks2 weeks ago
VoIP

Why you should choose VoIP services provided by an OEM rather than a reseller

OEM Vs. Reseller VoIP solutions When we’re looking at the relative merits of cloud VoIP solutions it is well worth considering the origin of the software on which the telephone service is based. There are two key types of solutions. These are ‘OEM’ and ‘Reseller’. Ouch, sorry! This specialised terminology Read more…

By Tuco, 2 months2 months ago
VoIP

Every business advised to get started now to prepare for the big 2025 telecoms switch-off

All change as national telephone infrastructure goes VoIP It’s around 25 years since the development of VoIP digital telephone technology. However, many businesses have yet to adopt VoIP and share in the benefits. The reasons? Well, hanging on to the old ways is certainly one of them, as people are Read more…

By Tuco, 2 months2 months ago
Customer Service

A day in the life: Ensuring unrivalled customer support comes as standard for every Goldfish customer

No two days are ever the same One of the cornerstones of modern business practice is to establish processes and procedures to define how operational activities are carried out. This might take the form of a logic flowchart to define steps, describe actions and assign responsibilities. However, no matter how Read more…

By Tuco, 3 months3 months ago
IVR

How may we direct your call? The key benefits of Interactive Voice Response (IVR)

The benefits of IVR for businesses of all sizes When calling enterprise size businesses, we have all become familiar with Interactive Voice Response (IVR). It’s the feature of a telephone system that greets us with a recorded message and then provides a list of options inviting us to enter a Read more…

By Tuco, 3 months3 months ago

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Recent Blog Posts
  • Sub 10: Achieving human inbound call pick up in less than 10 seconds
  • Why you should choose VoIP services provided by an OEM rather than a reseller
  • Every business advised to get started now to prepare for the big 2025 telecoms switch-off
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