Is your telephone system damaging your CSAT rating? We’ve all been there… You call up a company that provides services such as utilities, financial, broadband and mobile or some other type of facility that we depend on for business or personal use. We need to speak to customer service, we Read more…
OEM Vs. Reseller VoIP solutions When we’re looking at the relative merits of cloud VoIP solutions it is well worth considering the origin of the software on which the telephone service is based. There are two key types of solutions. These are ‘OEM’ and ‘Reseller’. Ouch, sorry! This specialised terminology Read more…
All change as national telephone infrastructure goes VoIP It’s around 25 years since the development of VoIP digital telephone technology. However, many businesses have yet to adopt VoIP and share in the benefits. The reasons? Well, hanging on to the old ways is certainly one of them, as people are Read more…
No two days are ever the same One of the cornerstones of modern business practice is to establish processes and procedures to define how operational activities are carried out. This might take the form of a logic flowchart to define steps, describe actions and assign responsibilities. However, no matter how Read more…
The benefits of IVR for businesses of all sizes When calling enterprise size businesses, we have all become familiar with Interactive Voice Response (IVR). It’s the feature of a telephone system that greets us with a recorded message and then provides a list of options inviting us to enter a Read more…