Babelphone heralds a new era of the cloud phone

cloud phone

With the Babelphone, our new cloud phone you can make and receive all calls on VoIP landline number with only a web-browser. You  no longer have to be tied to a handset on your desk or waste time downloading and configuring softphones. Now all you need to make and receive from anywhere on your numbers is access to the internet.

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Goldfish launch the Babelphone Ireland’s first cloud phone

14th November, 2017, Dublin, Ireland: Irish telecoms firm, Goldfish, today released the Babelphone, their new cloud phone. It is a new type of phone that allows calls to be made directly from within a web-browser. The Babelphone is the first cloud phone, or browser-based phone, of its kind to be developed by an Irish company.

Designed by Goldfish, as an alternative to traditional softphones, the Babelphone simplifies how the Wicklow-based company’s customers make and receive phone calls.  Some of the larger companies they work with have requested a cloud-based phone that can be accessed by their staff from anywhere, without the need for download and configuration.  The result is the Babelphone, which can be accessed via a simple link, to quickly and conveniently make and receive calls through a web-browser.  All calls are encrypted within Goldfish’s network.

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Work smarter, achieve more

Uprise Festival

 

Goldfish’s founder and CEO recently spoke at the UPRISE Festival in Dublin. UPRISE is not your normal tech event, it has been styled on the theme of an outdoor music festival, with DJs, a laidback bean-bag-approach to business and picnic tables for exhibitors instead of stands. It was great to be at such a quirky tech event and we even took a Lotus Exige sports with us that we sponsor; it went down a treat (you can see it here).

At Goldfish we help companies work smarter, so Gordon was asked to speak on the panel Work Smart, Achieve More’. He talked about how to be more productive, work more efficiently, reduce risk and ultimately build a more successful company.

The outdated work practices a lot of organisations have hit home to us recently when Hurricane Ophelia hit Ireland. At Goldfish we remained fully operational throughout Ophelia, with zero downtime; our operations were unaffected by the storm. That’s because we run a fully-cloud based company. We are not tied to our office. All our staff need in order to be able to work, is a laptop and access to the internet.

This meant that when Ophelia hit we were still able to provide all our services, including our contact centre. Staff simply worked from home, making and receiving calls on their office direct lines and were able to access all the same services as if they were in the office.

The same was true of most of our customers, whom simply redirected their office phones or accessed them remotely. It’s surprising to see in 2017 how many organisations were affected and struggled to cope with the disruption caused by Ophelia. It is a huge  cost to businesses and the economy, but it doesn’t have to be if companies simply work smarter.

Gordon O'Neill Uprise Festival

For edited footage of the panel discussion CLICK HERE. Below are Gordon’s tips on how to work smarter and achieve more:
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Goldfish launches the Babelfish, Ireland’s first web-phone.

car

Yesterday  we attended the UPRISE Festival in the Dublin’s RDS and took the nice Lotus Exige sports. It is driven by Lloyd Spendlove and sponsor it every year. But that wasn’t the star of the show, that our new web-phone the Babelfi, which launched at event.

The Babelfish is the first web-phone to be developed by an Irish company. It allows calls to be made directly from within a web-browser. So it is perfect for hot-desking, remote workers and companies, such as call centres, that want to streamline their operations.

Fans of Hitchhiker’s Guide to the Galaxy will recognise the name. It was the fish that put into Arthur Dent’s ear to translate what the aliens were saying. This won’t translate foreign languages, but it will translate what you say into zeros and ones and send it across the super-fast VoIP ne

The Babelfish has been designed by Goldfish as an alternative to traditional softphones, in order to simplify how their customers, make and receive calls.  Some of the larger companies they work with have requested a cloud-based phone that can be accessed by their staff from anywhere, without the need for a download and configuration.  The result is the Babelfish, which can be accessed via a simple link, with all calls made and received encrypted within a web-browser.

Why don’t you give it a try – goldfish.ie/babelfish 

 

Goldfish

We’re hiring a new Technical Support Agent

We’re growing and we’re hiring. We’ve  a brand new telecoms role for a technical support superhero to help support our customers.

Based in our offices in Greystones, County Wicklow, this opportunity is relevant to people already in roles such as existing Technical Support Agents  and also, but not restricted to, Service Desk Engineers  or Network Engineers.

The Role

You’ll be dealing with customer support enquiries by phone and email on a daily basis, so you’ll need to be very comfortable in a customer focused role and have a good technical background. We provide cloud telecoms, VoIP and Quvu our contact management software to businesses across Ireland, some of which have international operations. You will be supporting our customers in their use of these products and services in the daily operation of their businesses. Continue reading

softphone

Get a free softphone

Most customers access our numbers with a VoIP handset, also know as a SIP phone. However, a lot of customers also use a softphone, either as their main phone or in addition to a handset.

All Goldfish customers get a free 3CX softphone  for each user on their accounts. There is a preconfigured download in the MyGoldfish Control Panel.  It comes pre-configured to the account with the SIP ID and user name already included.

The 3CX can used independently to answer or make calls via your Goldfish number or it can be used alongside our Grandstream handsets and the GSWave app. If you have handset, app and softphone confguredm then if you receive a call they will all ring at the same time.

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Health professionals need an EU data protection regulation GDPR compliant digital fax

EU data protection

Are you a health professional still using a traditional fax? You could soon be in breach of the EU’s new data protections regulations (GDPR), which come into force next year. Move to a GDPR compliant digital fax service for €5 per month from Goldfish.ie and your faxes will be as secure as your emails.

The GDPR will include large fines for any breaches so the medical profession needs to be aware of any potential breaches and how to ensure they are compliant and ensure patient confidentiality.

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Tyreland Keith Duffy

Wonder of the Week: Tyreland

Our latest wonder of the week brings back images of white suits and screaming girls. But since his boy band heyday, Keith Duffy, Ireland’s favourite member of Boy Zone (sorry Ronan) has moved into the world of tyres with Tyreland.

Now we think they missed a trick by not renaming the company Tyre Zone in Keith’s honour, but by the time he partnered with the company last year, Tyreland were already a well established and respected brand across Dublin.

Just like us, Tyreland began trading 7 years ago during the recession and has grown steadily since. Tyreland are now using Goldfish’s VoIP telecoms services in all  six of their branches. Five across Dublin: Glasnevin, Clarehall, Sword, Kimmage and Clearwater; and a sixth branch in Navan. The company already employs 20 staff and is looking for further sites for expansion.

Tyreland offer great value for money – saving motorists up to 20% on their new tyres – and now they also do mobile tyre fitting. So, if you can’t get to any of their branches, Tyreland Mobile will come to you and change your tyres on the spot, at home, work, or given the fine weather, even down the beach. What’s not to love?

Check out their website for more details: Tyreland.ie

Given Keith’s showbusiness heritage it was only a matter of time before he got in on the action and started to help the promote Tyreland on camera. Check out the videos below.

Goldfish

We are hiring. Are you our next tech support superhero?

Do you want to work in the tech industry for a fast moving company with great prospects?

Do you want to work for a great company, where you’ll get one-on-one on-the-job training in cloud telecoms?

Do you want to work in a relaxed, dog-friendly office, down here by the beach in Greystones?

Then Goldfish is for you.

Goldfish.ie is expanding. The leading  business-to-business cloud telecoms company, which provides services such as VoIP and contact centre management software to companies across the world is recruiting for its support team to assist its increasing customer base.

At Goldfish we pride ourselves on the quality of the technical support that we provide to our customers. All our support is provided from our headquarters in Greystones and we are now recruiting from someone to join our support team.

Check out our websites Goldfish.ie and Quvu.ie

Click below if you are interested in joining us and see the full job spec.

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