The benefits of using Goldfish’s virtual phone.

Recently we launched Ireland’s first virtual phone, the Bablephone, which is now used by thousands of users in businesses across Ireland. The beauty of this fully cloud-based phone is that it does not require any download or set-up. It’s quick and simple to use; all you need is a web-browser.

virtual phone

The problem with traditional softphones is that they need to be downloaded and configured on the computer you were working on. Then if you need to change computers they have to be pre-configured again. But not with the Babelphone, you can use a new computer, access the web and be making calls on our virtual phone in seconds. It couldn’t be simpler.

We’ve been talking to our customers about they are using the Babelphone and outline some of the benefits they’ve told us about below.

Continue reading “The benefits of using Goldfish’s virtual phone.”

Ireland’s first virtual phone – the Babelphone

Good news for modern businesses everywhere, you can dump the handset and delete that softphone, because with our virtual phone you can now make and receive all your landline calls from within your web-browser, courtesy of the Babelphone from Goldfish.

Our web-phone is entirely cloud-based and requires no set-up or software.

virtual phone

If you are already a  Goldfish VoIP customer, then simply login to the web-phone via user your Goldfish VoIP ID and password. Here’s the link: Goldfish – Babelphone

Want to try to the Babelphone? Contacts us for a free trial now. Call us on 015547888 or fill on the form below.

Paying too much for your phones?

 Paying too much for your phones? Get in touch with us for a no-obligation free bill comparison and we’ll tell you how much you can save by switching to Goldfish. Some firms save up to 75% off their monthly bill. Call us on now on 015447888 or fill in the short form below and we’ll get right back to you.

Do you need a live call centre management system?

Quvu is our intuitive call centre management software that lets you easily manage your inbound and outbound teams. Features include a smart dialler, real-time stats for wallboards, queue and agent stats, CRM integration and much more.

A fully secure cloud-based system, Quvu allows you to manage your teams remotely across multiple locations. And you have full access to Quvu on the go, so you don’t need to be in your call centre get access to live information.

The system is fully-integrated with Goldfish’s VoIP telecoms system and includes CRM integration for Zoho and Salesforce.  With an open API for bespoke CRM integration.

Check out our video to see what Quvu can do for you.

Would you like more information? Check out Quvu’s full suite of call centre management features here.

Call 01 556 3222 for a free demo or fill in the form below.

 

How we achieved a 5 star rating on TrustPilot

Trustpilot review

Goldfish are the only telecoms company in Ireland to have a 5-Star Rating on TrustPilot, the international review site. Here’s how we did it.

You may have seen some companies now use their TrustPilot rating in their TV adverts. That makes complete sense as TrustPilot is a well-respected company review site. Google now also includes it in Google Ads. The site is becoming more and more synonymous with good service.

Here at Goldfish, we are extremely proud of our 5-Star Rating. It has taken a great deal of work to achieve it. So what did we do?

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How to change your routing

 

 

 

 

First, up before we talk about routing we’d like need remind everyone that you can answer your Goldfish virtual landline numbers for FREE without having to pay any mobile redirection costs.  You can do this via a choice of apps, softphones and our exclusive cloud phone, on your mobile, tablet or computer. You also make calls on your numbers on the same way. Details of how do this are in the ‘Answering Calls Remotely’ paragraph below.

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