Goldfish

We’re hiring a new Technical Support Agent

We’re growing and we’re hiring. We’ve  a brand new telecoms role for a technical support superhero to help support our customers.

Based in our offices in Greystones, County Wicklow, this opportunity is relevant to people already in roles such as existing Technical Support Agents  and also, but not restricted to, Service Desk Engineers  or Network Engineers.

The Role

You’ll be dealing with customer support enquiries by phone and email on a daily basis, so you’ll need to be very comfortable in a customer focused role and have a good technical background. We provide cloud telecoms, VoIP and Quvu our contact management software to businesses across Ireland, some of which have international operations. You will be supporting our customers in their use of these products and services in the daily operation of their businesses. Continue reading

softphone

Get a free softphone

Most customers access our numbers with a VoIP handset, also know as a SIP phone. However, a lot of customers also use a softphone, either as their main phone or in addition to a handset.

All Goldfish customers get a free 3CX softphone  for each user on their accounts. There is a preconfigured download in the MyGoldfish Control Panel.  It comes pre-configured to the account with the SIP ID and user name already included.

The 3CX can used independently to answer or make calls via your Goldfish number or it can be used alongside our Grandstream handsets and the GSWave app. If you have handset, app and softphone confguredm then if you receive a call they will all ring at the same time.

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Health professionals need an EU data protection regulation GDPR compliant digital fax

EU data protection

Are you a health professional still using a traditional fax? You could soon be in breach of the EU’s new data protections regulations (GDPR), which come into force next year. Move to a GDPR compliant digital fax service for €5 per month from Goldfish.ie and your faxes will be as secure as your emails.

The GDPR will include large fines for any breaches so the medical profession needs to be aware of any potential breaches and how to ensure they are compliant and ensure patient confidentiality.

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Tyreland Keith Duffy

Wonder of the Week: Tyreland

Our latest wonder of the week brings back images of white suits and screaming girls. But since his boy band heyday, Keith Duffy, Ireland’s favourite member of Boy Zone (sorry Ronan) has moved into the world of tyres with Tyreland.

Now we think they missed a trick by not renaming the company Tyre Zone in Keith’s honour, but by the time he partnered with the company last year, Tyreland were already a well established and respected brand across Dublin.

Just like us, Tyreland began trading 7 years ago during the recession and has grown steadily since. Tyreland are now using Goldfish’s VoIP telecoms services in all  six of their branches. Five across Dublin: Glasnevin, Clarehall, Sword, Kimmage and Clearwater; and a sixth branch in Navan. The company already employs 20 staff and is looking for further sites for expansion.

Tyreland offer great value for money – saving motorists up to 20% on their new tyres – and now they also do mobile tyre fitting. So, if you can’t get to any of their branches, Tyreland Mobile will come to you and change your tyres on the spot, at home, work, or given the fine weather, even down the beach. What’s not to love?

Check out their website for more details: Tyreland.ie

Given Keith’s showbusiness heritage it was only a matter of time before he got in on the action and started to help the promote Tyreland on camera. Check out the videos below.

Goldfish

We are hiring. Are you our next tech support superhero?

Do you want to work in the tech industry for a fast moving company with great prospects?

Do you want to work for a great company, where you’ll get one-on-one on-the-job training in cloud telecoms?

Do you want to work in a relaxed, dog-friendly office, down here by the beach in Greystones?

Then Goldfish is for you.

Goldfish.ie is expanding. The leading  business-to-business cloud telecoms company, which provides services such as VoIP and contact centre management software to companies across the world is recruiting for its support team to assist its increasing customer base.

At Goldfish we pride ourselves on the quality of the technical support that we provide to our customers. All our support is provided from our headquarters in Greystones and we are now recruiting from someone to join our support team.

Check out our websites Goldfish.ie and Quvu.ie

Click below if you are interested in joining us and see the full job spec.

Continue reading

Jonathan Bunce

We’ve a new big fish

MEDIA RELEASE                          Goldfish.ieautomatic dialler

         CLOUD TELECOMS FIRM GOLDFISH HAS BEEFED UP ITS SALES                                                     TEAM WITH SENIOR SALES PROFESSIONAL JONATHAN BUNCE

 The Greystones based company’s new ‘Head of Sales and Business             Development’ aims to target its cloud services to large blue-chip companies

19th June, 2017; Greystones, Wicklow, Ireland: Cloud telecoms company Goldfish.ie has today announced its hiring of experienced technology sales professional, Jonathan Bunce, to fill the new role of ‘Head of Sales and Business Development’. Set up in 2010, the firm is undergoing rapid growth. The number of Irish companies signing up for its VoIP telecoms services is continuing to increase. It also now provides Software as a Service (SaaS), with demand beginning to take off for Quvu, its cloud-based contact centre management software.

Jonathan has 22 years’ experience in front line sales roles for major tech companies in Ireland and the UK.  He moved to Ireland in 2006 to join the management team at eircom PhoneWatch. In over 8 years at eircom he had considerable success, leading multiple call centres and increasing customers by 75%.  Before moving to Goldfish he spent time in the e-learning sector driving expansion into the global telecoms market and East Asia.

Gordon O’Neill, Goldfish’s CEO, said “Over the past 7 years we have established ourselves as a major provider of Cloud Telecoms VoIP services. While this remains the core of our business, the area where we are seeing the largest growth in demand, is for ‘Quvu’, our cloud-based contact centre management software. The tech sector changes rapidly, so you have to think ahead and listen to your customers. What we are hearing is that companies want the ability to license software and services through the Cloud, so we believe this supply model will be a key area of future growth for us. We needed to bring in an experienced tech-sales professional to help us achieve this and Jonathan Bunce fitted the bill perfectly.”

Specialist recruitment agency Red Tree Recruitment was appointed to handle the hiring process.

For further details, please contact Simon Palmer at Goldfish.ie on 01 687 6996 or simon.palmer@goldfish.ie

 About Goldfish.ie (Goldfish Telecom)

Based in Greystones, Goldfish is a cloud telecoms company that provides VoIP services to businesses across Ireland and abroad. Customers include large blue-chip companies, such as Dropbox, IDG Direct and the Sisk Group, to SMEs and start-ups such as Boxever. Goldfish helps businesses move their telecoms from traditional phone systems to The Cloud, which gives them access to host of new cloud-based features, as well as lower call costs. Quvu is Goldfish’s new ‘Software as a Service’ for companies that have staff handling high volumes of calls, such as in contact centres. Quvu sits alongside their VoIP services, giving their customers access to a more extensive set of features, such as real-time call data and the ability to use an intelligent dialer to boost call volumes. It also simplifies and streamlines the management of staff that handle either outbound or inbound calls, across multiple locations. It is currently used by companies with operations in Ireland, the U.K. and East Asia.

National Enterprise Awards

There was a nice preview feature in the business section of today’s Irish Independent on next weeks finals of the National Enterprise Awards and the 32 companies from all over Ireland that are through to the Finals.

Please click on the article to read it.

Please click on the article to read it.

The National Enterprise Awards are being held on Thursday (25th May) in The Mansion House, Dublin 1. In attendance will be the Taoiseach. Twelve awards will be presented including eight regional awards.  The overall winner will receive €10,000 to invest in their business.  It’s black tie, so are going to have to abandon our ‘no suits’ rule for the evening and be on best behaviour, but we are looking forward to it.

The Nationa Enterprise Awards focus on SMEs of 10 people or less that are deemed by Enterprise Ireland to have a lot of potential for success, particularly in the export market.

Click to see the full list of companies with their website URLs.

Competition updates and results will be available through www.localenterprise.ie and by following #NEAwards on social media.

The Local Enterprise Offices are co-funded by the Irish Government and the European Regional Development Fund 2014-2020.

We got ‘Greystones-Guided’ again…..

Greystones’s top head Paul Byrne of the ‘Greystones Guide’ doorstepped us again to poke his well used camera into Gordon O’Neill’s face to talk about winning the Wicklow Local Enterprise Awards. Which we won by the way…..