New addition to customers’ MyGoldfish Control Panel

You asked, we listened. Recently some of our customers requested the ability to see the number of minutes they have remaining in their call plans. In response we have recently launched added a new feature to your MyGoldfish Control Panel, to allow you to easily check your remaining allocation in your call plans without having to contact our Support Team. 

Our customers can now see when they might be approaching their full allowance, so that they can change their Call Plan.  This is located at the top of the My Phone Numbers section in your MyGoldfish Control Panel.

Continue reading “New addition to customers’ MyGoldfish Control Panel”

Benefits of cloud telecoms to legal firms

Voip for legal firms
Legals professionals can become smart workers with cloud telecoms.

There are many benefits of switching to a cloud telecoms phone system for busy legal firms. The new features can provide smart way of working for busy solicitors and barristers. These include:

  • Crystal clear HD digital calls whether you are in or out of the office
  • Increased flexibility – answer your office calls from anywhere
  • Full call recordings of all incoming and outgoing calls (retained for up to 6 yrs)
  • Virtual Switchboard to professionally answer and guide your callers
  • Lower costs, save 60% on Eir with a low monthly fee
  • Free add-ons such as softphones, apps and email-to-voicemail
  • You can keep all your existing numbers and simply transfer them to us

Continue reading “Benefits of cloud telecoms to legal firms”

Managing your call recordings

Call recordings are now a vital part of many businesses. Some organisations have to keep call recordings for regulatory reasons, whilst others use them to monitor compliance, maintain standards or simply to keep an audio record of what was agreed with a customer. They have proven invaluable on many occasions.

The ability to add call recording to your account for all incoming and outgoing calls has been available for Goldfish customers for some time. The feature can be customised to suit an organisations individual requirements, such as being set to record only incoming or only outgoing calls and can be set for individuals extensions as required.

Continue reading “Managing your call recordings”

Getting started with Goldfish

Goldfish cloud telecoms
You too can this be happy if you set up your Goldfish account correctly.

So you’ve chosen your new phone numbers and completed the set up of your account by adding payment details and credit for the first month. Thank you!

Now you are ready to start using your new Goldfish account and cloud telecoms features.  Here is a check list of the initial things we recommend you do in order to finalise the set up of your account, so that you can benefit from all the free features that it comes packed with.

Continue reading “Getting started with Goldfish”

We are hiring for a Sales Executive

We are sorry this position has now been filled. But, despite this, all is not lost. We are always looking for new sales’ people and support staff.

So please do still send us your C.V. to jobs@goldfish.ie.

When we have a position available we’ll drop you line to see if you are still looking.

Best wishes,

Goldfish

We are hiring a Junior Support Engineer

We are sorry this position has now been filled. But, despite this, all is not lost. We are always looking for new sales’ people and support staff.

So please do still send us your C.V. to jobs@goldfish.ie.

When we have a position available we’ll drop you line to see if you are still looking.

Best wishes,

Goldfish

Goldfish is the first Irish telco to partner with Zoho CRM to launch a telecom integration.

Zoho’s 35 million users worldwide can now make and receive phone calls via Goldfish’s cloud telecoms network from within their Zoho Dashboard, to boost productivity and efficiency.

12th July, 2018, Dublin, Ireland: Irish cloud telecoms firm Goldfish, has today announced that it has partnered with international cloud-based software product company Zoho, to launch a CRM-Telecom integration in Ireland and become the first Irish telecoms company to integrate their network with the Zoho CRM system. With the launch of this integration, Zoho’s Irish customers can now make and receive calls through Goldfish’s network, all from within their Zoho CRM Dashboard via Goldfish’s ‘Quvu Phonebridge’ integration for Zoho. Continue reading “Goldfish is the first Irish telco to partner with Zoho CRM to launch a telecom integration.”

Fail to prepare, then prepare to fail.

Windy

With the ‘Beast From The East’ about about to collide with ‘Storm Emma’ and deliver snow to Ireland, many businesses are facing the possibility that they may need to close their premises and have staff stay at home. However, just because your office is closed does not mean that your business has to close.  All our telecoms services can be accessed remotely meaning our customers can stay operational throughout the snow and have their staff answer their office phones from home.

Here’s a few ways our customers can ensure they never miss a call throughout the disruption:

1. Take your deskphone/handset home with you

This is the easiest and simplest way to receive calls at home. Just take your deskphone home with you. Plug it into your broadband and you can receive calls as if you were in the office. The cloud-based nature of our services means you are not tied to a phoneline in your office. Once you plug your phone in at home it automatically reconnects to our servers and delivers your calls via the number that is assigned to the phone.

2. Redirect Your Number

All your VoIP numbers can be easily redirected to your mobile phone. Just give us a call on 015447888 and we can divert them for you.

Or you can easily redirect them yourself, through your MyGoldfish Control Panel. Instructions on how to do this can by found in the ‘Diverting Calls’ section of our Help page here.

If your company uses our Call Director / IVR service for your main business numbers, you can also easily also redirect those numbers to your mobile in the same way as above.

3. Use our Cloud Phone

cloud phone

A few months ago we launched Ireland’s first Cloud Phone called the Babelphone, so our customers can now make and receive calls through their web-browser without the need for handset or softphone. You can access the Babelphone here goldfish.ie/babelphone. Find out how to login remotely below.

4. Use A Softphone

A softphone can be downloaded to your PC, mac or tablet so you can make and receive calls through a piece of software on you desktop. For Windows users your MyGoldfish Control Panel includes a free 3CX softhone, that comes preconfigured for each Direct Dial VoIP number. Just click the phone number you want to use in Your Numbers  and scroll down to ‘Voice over IP settings’ see below,

3CX

For Macs we recommend using TELEPHONE or the X-LITE softphones. Details on all softphones can be found in our Help Section.

5. Use an App

You can make and receive calls through all your numbers via an app on a smartphone or tablet. The app we recommend is the GS Wave, which is manufactured by GRANDSTREAM, the company that makes the VoIP handsets that we sell.

Here are the links to download the GS Wave app from both the App Store and Google for Android.

Grandstream Wave in App Store

Grandstream Wave for Android.

LOGGING IN REMOTELY

Each direct dial VoIP number has its own unique VoIP Username and VoIP Password. These are  all our customers need to login remotely to use our Cloud Phone, any of our softphones or the Grandstream Wave apps. These details can be found in the ‘Voice over IP’ of the Your Numbers section on your MyGoldfish Control Panel (see the image in Softphone above).

LASTLY…..

Our Support Team will remain fully operation during any weather disruption. We provide full phone support for any help you need, so if you need assistance with any of the above then please call us 015547888 or email support@goldfish.ie. Our team operate between 9am and 5.30pm Monday to Friday.

Good luck and see you on the other side.

Ends