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Windy

With the ‘Beast From The East’ about about to collide with ‘Storm Emma’ and deliver snow to Ireland, many businesses are facing the possibility that they may need to close their premises and have staff stay at home. However, just because your office is closed does not mean that your business has to close.  All our telecoms services can be accessed remotely meaning our customers can stay operational throughout the snow and have their staff answer their office phones from home.

Here’s a few ways our customers can ensure they never miss a call throughout the disruption:

1. Take your deskphone/handset home with you

This is the easiest and simplest way to receive calls at home. Just take your deskphone home with you. Plug it into your broadband and you can receive calls as if you were in the office. The cloud-based nature of our services means you are not tied to a phoneline in your office. Once you plug your phone in at home it automatically reconnects to our servers and delivers your calls via the number that is assigned to the phone.

2. Redirect Your Number

All your VoIP numbers can be easily redirected to your mobile phone. Just give us a call on 015447888 and we can divert them for you.

Or you can easily redirect them yourself, through your MyGoldfish Control Panel. Instructions on how to do this can by found in the ‘Diverting Calls’ section of our Help page here.

If your company uses our Call Director / IVR service for your main business numbers, you can also easily also redirect those numbers to your mobile in the same way as above.

3. Use our Cloud Phone

cloud phone

A few months ago we launched Ireland’s first Cloud Phone called the Babelphone, so our customers can now make and receive calls through their web-browser without the need for handset or softphone. You can access the Babelphone here goldfish.ie/babelphone. Find out how to login remotely below.

4. Use A Softphone

A softphone can be downloaded to your PC, mac or tablet so you can make and receive calls through a piece of software on you desktop. For Windows users your MyGoldfish Control Panel includes a free 3CX softhone, that comes preconfigured for each Direct Dial VoIP number. Just click the phone number you want to use in Your Numbers  and scroll down to ‘Voice over IP settings’ see below,

3CX

For Macs we recommend using TELEPHONE or the X-LITE softphones. Details on all softphones can be found in our Help Section.

5. Use an App

You can make and receive calls through all your numbers via an app on a smartphone or tablet. The app we recommend is the GS Wave, which is manufactured by GRANDSTREAM, the company that makes the VoIP handsets that we sell.

Here are the links to download the GS Wave app from both the App Store and Google for Android.

Grandstream Wave in App Store

Grandstream Wave for Android.

LOGGING IN REMOTELY

Each direct dial VoIP number has its own unique VoIP Username and VoIP Password. These are  all our customers need to login remotely to use our Cloud Phone, any of our softphones or the Grandstream Wave apps. These details can be found in the ‘Voice over IP’ of the Your Numbers section on your MyGoldfish Control Panel (see the image in Softphone above).

LASTLY…..

Our Support Team will remain fully operation during any weather disruption. We provide full phone support for any help you need, so if you need assistance with any of the above then please call us 015547888 or email support@goldfish.ie. Our team operate between 9am and 5.30pm Monday to Friday.

Good luck and see you on the other side.

Ends

 

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Guest Blog: How to implement remote working   No ratings yet.

CEO Abodoo

By Sue Marshall, CEO, Abodoo.

Abodoo is a new Irish start-up which matches remote workers with companies looking to fill remote or flexible roles. Check out their glowing write up in Silicon Republic here – Irish start-up Abodoo hopes to benefit from remote workers around the world.

 Let’s hand you over to Sue….

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Remote working: it comes down to trust No ratings yet.

working in pub
pub / office hybrid

Here at Goldfish we are big fans of smart working, it is integral to our working culture. It allows us to be more productive, more efficient and helps us reduce risk in our business by ensuring that we can stay fully operational even when staff can’t get to the office.

A key aspect of our smart working culture is the ability to work from anywhere, so we designed our cloud telecoms technology to helps facilitate remote working. With our VoIP phone system you can use your direct lines from anywhere in world and they operate no differently from if you were in the office. With Quvu, our phone management and live analytics software you can manage all your remote staff easily; with full overview of their current status, and live analytics and KPIs for each employee.

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