Tag Archives: Call recording

Jonathan Bunce

We’ve a new big fish

MEDIA RELEASE                          Goldfish.ieautomatic dialler

         CLOUD TELECOMS FIRM GOLDFISH HAS BEEFED UP ITS SALES                                                     TEAM WITH SENIOR SALES PROFESSIONAL JONATHAN BUNCE

 The Greystones based company’s new ‘Head of Sales and Business             Development’ aims to target its cloud services to large blue-chip companies

19th June, 2017; Greystones, Wicklow, Ireland: Cloud telecoms company Goldfish.ie has today announced its hiring of experienced technology sales professional, Jonathan Bunce, to fill the new role of ‘Head of Sales and Business Development’. Set up in 2010, the firm is undergoing rapid growth. The number of Irish companies signing up for its VoIP telecoms services is continuing to increase. It also now provides Software as a Service (SaaS), with demand beginning to take off for Quvu, its cloud-based contact centre management software.

Jonathan has 22 years’ experience in front line sales roles for major tech companies in Ireland and the UK.  He moved to Ireland in 2006 to join the management team at eircom PhoneWatch. In over 8 years at eircom he had considerable success, leading multiple call centres and increasing customers by 75%.  Before moving to Goldfish he spent time in the e-learning sector driving expansion into the global telecoms market and East Asia.

Gordon O’Neill, Goldfish’s CEO, said “Over the past 7 years we have established ourselves as a major provider of Cloud Telecoms VoIP services. While this remains the core of our business, the area where we are seeing the largest growth in demand, is for ‘Quvu’, our cloud-based contact centre management software. The tech sector changes rapidly, so you have to think ahead and listen to your customers. What we are hearing is that companies want the ability to license software and services through the Cloud, so we believe this supply model will be a key area of future growth for us. We needed to bring in an experienced tech-sales professional to help us achieve this and Jonathan Bunce fitted the bill perfectly.”

Specialist recruitment agency Red Tree Recruitment was appointed to handle the hiring process.

For further details, please contact Simon Palmer at Goldfish.ie on 01 687 6996 or simon.palmer@goldfish.ie

 About Goldfish.ie (Goldfish Telecom)

Based in Greystones, Goldfish is a cloud telecoms company that provides VoIP services to businesses across Ireland and abroad. Customers include large blue-chip companies, such as Dropbox, IDG Direct and the Sisk Group, to SMEs and start-ups such as Boxever. Goldfish helps businesses move their telecoms from traditional phone systems to The Cloud, which gives them access to host of new cloud-based features, as well as lower call costs. Quvu is Goldfish’s new ‘Software as a Service’ for companies that have staff handling high volumes of calls, such as in contact centres. Quvu sits alongside their VoIP services, giving their customers access to a more extensive set of features, such as real-time call data and the ability to use an intelligent dialer to boost call volumes. It also simplifies and streamlines the management of staff that handle either outbound or inbound calls, across multiple locations. It is currently used by companies with operations in Ireland, the U.K. and East Asia.

Do you Quvu?

automatic dialler

Bringing artificial intelligence into your contact centre with Quvu 2

Quvu brings artificial intelligence into the contact centre world to help companies to boost productivity and giving them real-time insight into their agents that handle both inbound and outbound calls. Check out our overview video below.

For more details on Quvu got to http://www.quvu.ie or call 015563222

great customer service

Beer? They know us so well.

Good customer service is not about how you help people, but how you treat them. We are a business-to-business telecoms firm, so our customers are busy individuals and often call us when they are stressed and need to get an issue sorted quickly. Our support engineers Continue reading

Win a Samsung Galaxy Tab A

Win a Galaxy Tab A

WIN A SAMSUNG GALAXY TAB A (BLACK – 16GB)

We are giving away a fantastic Samsung Galaxy Tab A to one of our wonderful social media followers. To be in with a chance to win simply follow us on either, LinkedIn or Twitter and Like our Facebook page. And Share or RT the competition posts on each. If you’d like to be entered three times, then follow and Share/RT on all three!

Enter now. Competition closes midnight next Thursday 17th.

TO ENTER ON TWITTER

1. Go to our Twitter feed @goldfishtelecom

2. Click ‘Follow’ to follow us.

3. ReTweet this competition Tweet.

TO ENTER ON LINKEDIN

1. Go to our LinkedIn company page

2. Click ‘Follow’ to follow us.

3. Click SHARE on the competition post

TO ENTER VIA FACEBOOK

1. Go to our company Facebook page.

2. Click ‘Like’ to like our page.

3. Share the competition post on Facebook

 

It couldn’t be simpler. Remember to do it on all three on order to entered three times.

This is a brilliant Samsung Android tablet. In cool Sandy Black, it has a 9.7″ screen and 16GB of storage. What’s not to love?

Samsung Galaxy Tab A

Goldfish provides low-cost business telecoms to firms across Ireland. For further details check out Goldfish.ie. First month free – include discount: 1mcloud16

Managing a contact centre with outbound sales agents or inbound customer care teams? Check out Quvu, our contact centre management system. Quvu includes an automated dialler to improve call-making efficiency, real-time analytics, and as it is brower-based you have the ability to login from anywhere in the world to see live stats on your agents, listen to live calls and or listen back to previous calls.

The death of the fax machine, the birth of the digital fax

In 1990 Canon was the ‘big gun’ in faxing : )

(I guarantee that ‘The big gun is number 1′ song will now be stuck in your head.)

You probably thought the fax machine was already dead. Apparently not. Well it is in the traditional sense, instead of using those big slow clunky fax machines, nowadays companies send digital faxes

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Grandstream GXP2140

CUT YOUR TELECOMS COSTS BY UP TO 60%

Still paying expensive phone bills for your business?

Good news! Those days are gone, thanks to the internet and cloud telecoms.

Sign to up save with Goldfish.ie and get access to:

– Low cost calls.
– Call Recording of all inbound and outbound calls (MP3s kept in the cloud for up to 6 years).
– Call Director (“press 1 for reception, 2 for accounts” etc).
– Call Redirect (take your work number with you).
– Transfer your existing numbers.
– No maintenance costs.
– Just plug your phone into the internet and go.

Sign up here: goldfish.ie/login

GET YOUR FIRST MONTH FREE

Use the Promo-Code: 1mcloud16 to get your first month free. This includes numbers, Call Recording and Call Director (does not include the cost of calls).

For more details on all our services please see here: Goldfish.ie or call 016876999

Call recording

No more arguments over what was agreed, with Call Recording

We’ve all been there, when the customer disagrees with you over what they said was requested. You remember the conversation clearly and have delivered what they asked for. But they are adamant that they agreed something different with you and you can’t convince them otherwise. You inevitably give ground because you don’t want to lose them as a customer, but it ends up costing you more money. Well, it no longer has to be this way.

Great thing about moving to a modern cloud telecoms system is that, as well as providing low cost telephone calls, you also get access to host of other services that you can’t get with a traditional telephone system.  This includes Call Recording.

Goldfish’s Call Recording service records all your incoming and outgoing phone calls and keeps them in your account, so you can access them  from anywhere in the world. So it doesn’t matter if you are on safari in Zambia, or beach in Barbados, if you get a call from an irate customer who is wondering why what you delivered is different to what they were expecting. All you have to do is log into your Control Panel and listen to the call to clarify what was agreed. You can even download the MP3 and send it to them for confirmation.

These days it is a legal requirement to record all telephone calls in many industries, such as insurance and financial services, so Call Recording is a must have.  It is also perfect for sectors where even a little misunderstanding can lead to big problems, such as the legal sector or the media, where recording interviews is a big help.  But for any business dealing with clients and customers on a day-to-day basis Call Recording is a godsend. It is better to be safe than sorry.

Goldfish call save recordings of all your calls for 1 year (for €2.49 + vat), or 6 years (for €7.49 + vat) per user. Better still, the first month is free if you use the promo-code: callrec16 when you sign up.

If you are already a Goldfish.ie customer just login to your Control Panel and add Call Recording there. If you are a new customer just sign up here: Goldfish.ie

 

Rock Jam kids

Wonder of the Week: Rock Jam

RockJamWEB

Here at Goldfish.ie we have some truly inspiring and wonderful customers, doing fascinating work that deserves recognition. So, every week we are going to let the world know about the work of a customer that we believe should be heard aka our ‘Wonder Of The Week’.

One company that has been doing sterling work encouraging children to develop their love of music, is Rock Jam. Rock Jam connects music students with some of Dublin’s finest musicians, via weekly jam sessions, workshops and summer camps. These culminate in live gigs that give students a taste of what it is like to play for an audience in some of Dublin’s most famous live venues.

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Green Glory – EURO 2016 COMPETITION

Sign up to Goldfish.ie and win €100 off your Goldfish.ie bill for EVERY goal Ireland scores in Euro 2016

NO REPRO FEE Team rivalries were temporarily put aside as Gordon O'Neill CEO (Ireland), and Simon Palmer Marketing Manager (England), of cloud telecoms firm Goldfish.ie donned their team's national colours and had their heads painstakingly painted as footballs, to launch the Green Glory Euro 2016 competition on Greystones Beach.

Team rivalries were temporarily put aside as Gordon O’Neill CEO (Ireland), and Simon Palmer, Marketing Manager (England), from Goldfish.ie donned their team’s national colours and had their heads painstakingly painted as footballs, to launch the Green Glory Euro 2016 competition on Greystones Beach.

____________________

Euro 2016 is finally here and to celebrate Ireland’s bid for glory we are urging our customers to cheer on the boys in green. What better way to enjoy the football than combining the excitement of the tournament with winning benefits for your business.

Here at Goldfish we are giving you that very opportunity! How? We hear you say…

….it’s pretty simple, really. Find out more information below to see how you could be one of our lucky winners.

We are offering 10 lucky new customers the chance to get €100 off their bill for EACH goal Ireland scores throughout the entire tournament. That’s right, €100 for each and every goal, as long as they remain in Euro 2016 – right through to the Final. The more goals Ireland score then the more money off you’ll get. To register sign up here and enter the Promo-Code: greenglory

Headlock

Though things did get a bit heated :)

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