Most customers access our numbers with a VoIP handset, also known as a SIP phone. However, a lot of customers also use a softphone, either as their main phone or in addition to a handset.
All Goldfish customers get a free 3CX softphone for each user on their accounts. There is a pre-configured download in the MyGoldfish Control Panel with the account’s SIP ID and user name already included.
The 3CX can be used independently to answer or make calls via your Goldfish number. Or it can be used alongside our Grandstream handsets and the GSWave app. You can have two of either a handset, app and softphone configured on each account; when you receive a call they will both ring at the same time. Please note only two devices can be registered per user.