TechTrade | 05 Apr 2013 : Cloud business telephone service provider Goldfish.ie is to provide telecoms technology to IDG Direct’s 100 person contact centre in Dublin. The deal is worth €100,000 per year.
IDG Direct is part of International Data Group (IDG), whose market research and events services reach an audience of more than 280 million buyers in 97 countries. Employing 100 people, IDG’s Dublin contact centre conducts research and sales lead generation calls to clients globally, in 27 different languages, 24 hours a day from Monday to Friday.Gordon O’Neill, managing director, Goldfish.ie said: “The speed of implementation of our phone services was a crucial factor in IDG Direct choosing us because they were told by traditional landline providers that it would take six to 12 weeks in order to get phones set up in their offices, which unfortunately is standard in Ireland. Whereas we were able to provide 10 telephone numbers immediately and all IDG Direct needed to do was download soft phones to their computers and they could start making calls straight away.”
IDG Direct has also purchased Goldfish’s QuVu contact centre management system to provide real-time data on the number and duration of calls put in by staff.
Goldfish.ie’s clients include John Sisk & Son; Perfect Card; and Red Tree Recruitment