No two days are ever the same One of the cornerstones of modern business practice is to establish processes and procedures to define how operational activities are carried out. This might take the form of a logic flowchart to define Read more…
The benefits of IVR for businesses of all sizes When calling enterprise size businesses, we have all become familiar with Interactive Voice Response (IVR). It’s the feature of a telephone system that greets us with a recorded message and then Read more…
Customer service excellence 10 years in the making! One of the goals for any business should be to assemble a team with a mix of skills and capabilities such that the organisation is not dependent on any one person. This Read more…
One of VoIP’s killer features! The acronym VoIP stands for Voice over IP, which is a networking technology standard for sending voice communications over data networks such as the Internet. VoIP recording is simply the method by which VoIP calls Read more…
Extending the value of VoIP telephony VoIP business telephony opens up a world of opportunity for companies. Particularly where businesses are faced with escalating costs for energy and there is upward pressure on fixed costs like the wages bill, opportunities Read more…