Is your telephone system damaging your CSAT rating? We’ve all been there… You call up a company that provides services such as utilities, financial, broadband and mobile or some other type of facility that we depend on for business or personal use. We need to speak to customer service, we Read more…
No two days are ever the same One of the cornerstones of modern business practice is to establish processes and procedures to define how operational activities are carried out. This might take the form of a logic flowchart to define steps, describe actions and assign responsibilities. However, no matter how Read more…
Customer service excellence 10 years in the making! One of the goals for any business should be to assemble a team with a mix of skills and capabilities such that the organisation is not dependent on any one person. This is great in theory, but it is actually quite difficult Read more…