Customer experience

Good customer experience means meeting or exceeding the expectations of your customers during all touchpoints with your company.  This can bring significant benefits to your business. Customers that are satisfied spend more and are more loyal over time. Are you doing enough to look after your customers? A report by Read more…

Website customer journey overshadows voice calls The concept of providing customers with satisfactory experiences has never been stronger than it is today. So much so, that it has undergone a little inflation as the words used to describe it has come to suggest something beyond mere ‘satisfaction’. Memorable, pleasurable, and Read more…