Cloud business phone system, live call stats and CRM integration

business phone system

These days live data and CRM ((Customer Relationship Management) integration are fundamental must-haves for any business phone system. It is no longer good enough to have a standalone phone system.

That’s why we developed Quvu to provide real-time call-stats on all your incoming and outgoing call data. It includes a smart-dialler to turbo-boost your sales campaigns. 

More and more business operations are starting to revolve around the CRM  system. Everything is being fed into and integrated with the CRM, including phone systems and call data. We’ve built CRM integrations for our phone system, so Goldfish customers using Zoho or Salesforce can make and receive all their calls from within the dashboard of their CRM system. With click-to-dial for outgoing calls and screen pop-ups for incoming calls, to improve efficiency and ensure better data collection.

Get a free trial of a Goldfish cloud phone system, Quvu and CRM phone integration. Call us on 019081999 or fill in the form below.

Goldfish Life: Pearts Solicitors and Town Agents

Pearts Solicitors and town agents

At Goldfish we help companies all over the world communicate better by using the internet for all their phone calls and, called cloud telecoms. Our technology enables companies to operate more efficiently, have flexibility in where and when they handle their phone calls and helps them cut their costs. One sector where we are expanding, is professional services such as legal firms, insurance companies and accountants.

We spoke to Aylish Morrissey, who is the accountant at the legal firm Pearts, to find out how the company benefits from being a Goldfish customer. Pearts have been a customer for a few years now, so we asked Aylish about life at Pearts before Goldfish and how we’ve helped them improve how they work.

What made you upgrade your old phone on-site system?

Continue reading “Goldfish Life: Pearts Solicitors and Town Agents”

Do you need a live call centre management system?

Quvu is our intuitive call centre management software that lets you easily manage your inbound and outbound teams. Features include a smart dialler, real-time stats for wallboards, queue and agent stats, CRM integration and much more.

A fully secure cloud-based system, Quvu allows you to manage your teams remotely across multiple locations. And you have full access to Quvu on the go, so you don’t need to be in your call centre get access to live information.

The system is fully-integrated with Goldfish’s VoIP telecoms system and includes CRM integration for Zoho and Salesforce.  With an open API for bespoke CRM integration.

Check out our video to see what Quvu can do for you.

Would you like more information? Check out Quvu’s full suite of call centre management features here.

Call 01 556 3222 for a free demo or fill in the form below.

 

How to change your routing

 

 

 

 

First, up before we talk about routing we’d like need remind everyone that you can answer your Goldfish virtual landline numbers for FREE without having to pay any mobile redirection costs.  You can do this via a choice of apps, softphones and our exclusive cloud phone, on your mobile, tablet or computer. You also make calls on your numbers on the same way. Details of how do this are in the ‘Answering Calls Remotely’ paragraph below.

Continue reading “How to change your routing”

Fail to prepare, then prepare to fail.

business VoIP

With a business VoIP cloud telecoms system you can be prepared for the worst

With the ‘Beast From The East’ about about to collide with ‘Storm Emma’ and deliver snow to Ireland, many businesses are facing the possibility that they may need to close their premises and have staff stay at home. However, just because your office is closed does not mean that your business has to close.

One of the big benefits of our telecoms services is that they are all cloud based so your business VoIP system can be accessed remotely. So our customers can stay operational throughout the snow and have their staff answer their office phones from home.

What to do

Here’s a few ways our customers can ensure they never miss a call throughout the disruption:

1. Take your deskphone/handset home with you

This is the easiest and simplest way to receive calls at home. Just take your deskphone home with you. Plug it into your broadband and you can receive calls as if you were in the office. The cloud-based nature of our services means you are not tied to a phone line in your office. Once you plug your phone in at home it automatically reconnects to our servers and delivers your calls via the number that is assigned to the phone.


2. Redirect Your Number

All your business VoIP numbers can be easily redirected to your mobile phone. Just give us a call on 015447888 and we can divert them for you.

Or you can easily redirect them yourself, through your MyGoldfish Control Panel. Instructions on how to do this can by found in the ‘Diverting Calls’ section of our Help page here.

If your company uses our Call Director / IVR service for your main business numbers, you can also easily also redirect those numbers to your mobile in the same way as above.


3. Use our Cloud Phone

cloud phone for business VoIP

A few months ago we launched Ireland’s first Cloud Phone called the Babelphone, so our customers can now make and receive calls through their web-browser without the need for handset or softphone. You can access the Babelphone here goldfish.ie/babelphone. Find out how to login remotely below.


4. Use A Softphone

A softphone can be downloaded to your PC, mac or tablet so you can make and receive calls through a piece of software on your desktop. For Windows users your MyGoldfish Control Panel includes a free 3CX softphone, that comes preconfigured for each Direct Dial VoIP number. Just click the phone number you want to use in Your Numbers  and scroll down to ‘Voice over IP settings’ see below.

3CX

For Macs we recommend using TELEPHONE or the X-LITE softphones. Details on all softphones can be found in our Help Section.


5. Use an App

You can make and receive calls through all your numbers via an app on a smartphone or tablet. The app we recommend is the GS Wave, which is manufactured by GRANDSTREAM, the company that makes the VoIP handsets that we sell.

Here are the links to download the GS Wave app from both the App Store and Google for Android.

Grandstream Wave in App Store

Grandstream Wave for Android.


LOGGING IN REMOTELY

Each direct dial VoIP number has its own unique VoIP Username and VoIP Password. Therefore,  all our customers need to do is login remotely to use our Cloud Phone, any of our softphones or the Grandstream Wave apps. These details can be found in the ‘Voice over IP’ of the Your Numbers section on your MyGoldfish Control Panel (see the image in Softphone above).


LASTLY…..

Goldfish’s Support Team will remain fully operational during any weather disruption. We provide full phone support for any help you need, so if you need assistance with any of the above then please get in touch.

You can call us 015547888 or email support@goldfish.ie.

The team operates between 9am and 5.30pm Monday to Friday.

Good luck and see you on the other side.

Ends

 

Low cost international calls to the USA for only 1.2c per minute

cheap calls USA

If you are an exporter of company that has overseas clients or customers then we can help you lower your call costs. Calling international numbers doesn’t have to be expensive if you have a VoIP telephone account, so that your calls can be routed over the internet, which is much cheaper than traditional phone services.

We offer some very low cost international calls’ tarrifs. For example our customers can ring any number in the mainland US for only 1.2c per minute. That applies to all mobiles or landlines and at all times, including peak hours. The phone market in the USA doesn’t differentiate between mobiles (cellphones) or landlines and there is no peak or off-peak, so you can actually call the mainland USA at a cheaper rate than you can call Irish landlines. The only difference is that a small connection fee of 1.2c is charged per call. Hawaii and Alaska are slightly more but still great value. 

Call charges to any number in mainland USA, including mobiles is on only 1.2c per minute. See our Call Charges page for further details.

Set up is immediate so you can making low cost calls to the US today. 

Sign up now – click here!

NEED A US NUMBER?

We can also provide you with local US numbers for your business for any location in the US. Allow US customers and contacts to call you on a local US number instead of having to dial international.

Get a number for any US location for only €12 a month (with a one-off €12 set up fee). Call us today on 015547888.