Do you need a live call centre management system?

Quvu is our intuitive call centre management software that lets you easily manage your inbound and outbound teams. Features include a smart dialler, real-time stats for wallboards, queue and agent stats, CRM integration and much more.

A fully secure cloud-based system, Quvu allows you to manage your teams remotely across multiple locations. And you have full access to Quvu on the go, so you don’t need to be in your call centre get access to live information.

The system is fully-integrated with Goldfish’s VoIP telecoms system and includes CRM integration for Zoho and Salesforce.  With an open API for bespoke CRM integration.

Check out our video to see what Quvu can do for you.

Would you like more information? Check out Quvu’s full suite of call centre management features here.

Call 01 556 3222 for a free demo or fill in the form below.

 

How to change your routing

 

 

 

 

First, up before we talk about routing we’d like need remind everyone that you can answer your Goldfish virtual landline numbers for FREE without having to pay any mobile redirection costs.  You can do this via a choice of apps, softphones and our exclusive cloud phone, on your mobile, tablet or computer. You also make calls on your numbers on the same way. Details of how do this are in the ‘Answering Calls Remotely’ paragraph below.

Continue reading “How to change your routing”

Fail to prepare, then prepare to fail.

business VoIP

With a business VoIP cloud telecoms system you can be prepared for the worst

With the ‘Beast From The East’ about about to collide with ‘Storm Emma’ and deliver snow to Ireland, many businesses are facing the possibility that they may need to close their premises and have staff stay at home. However, just because your office is closed does not mean that your business has to close.

One of the big benefits of our telecoms services is that they are all cloud based so your business VoIP system can be accessed remotely. So our customers can stay operational throughout the snow and have their staff answer their office phones from home.

What to do

Here’s a few ways our customers can ensure they never miss a call throughout the disruption:

1. Take your deskphone/handset home with you

This is the easiest and simplest way to receive calls at home. Just take your deskphone home with you. Plug it into your broadband and you can receive calls as if you were in the office. The cloud-based nature of our services means you are not tied to a phone line in your office. Once you plug your phone in at home it automatically reconnects to our servers and delivers your calls via the number that is assigned to the phone.


2. Redirect Your Number

All your business VoIP numbers can be easily redirected to your mobile phone. Just give us a call on 015447888 and we can divert them for you.

Or you can easily redirect them yourself, through your MyGoldfish Control Panel. Instructions on how to do this can by found in the ‘Diverting Calls’ section of our Help page here.

If your company uses our Call Director / IVR service for your main business numbers, you can also easily also redirect those numbers to your mobile in the same way as above.


3. Use our Cloud Phone

cloud phone for business VoIP

A few months ago we launched Ireland’s first Cloud Phone called the Babelphone, so our customers can now make and receive calls through their web-browser without the need for handset or softphone. You can access the Babelphone here goldfish.ie/babelphone. Find out how to login remotely below.


4. Use A Softphone

A softphone can be downloaded to your PC, mac or tablet so you can make and receive calls through a piece of software on your desktop. For Windows users your MyGoldfish Control Panel includes a free 3CX softphone, that comes preconfigured for each Direct Dial VoIP number. Just click the phone number you want to use in Your Numbers  and scroll down to ‘Voice over IP settings’ see below.

3CX

For Macs we recommend using TELEPHONE or the X-LITE softphones. Details on all softphones can be found in our Help Section.


5. Use an App

You can make and receive calls through all your numbers via an app on a smartphone or tablet. The app we recommend is the GS Wave, which is manufactured by GRANDSTREAM, the company that makes the VoIP handsets that we sell.

Here are the links to download the GS Wave app from both the App Store and Google for Android.

Grandstream Wave in App Store

Grandstream Wave for Android.


LOGGING IN REMOTELY

Each direct dial VoIP number has its own unique VoIP Username and VoIP Password. Therefore,  all our customers need to do is login remotely to use our Cloud Phone, any of our softphones or the Grandstream Wave apps. These details can be found in the ‘Voice over IP’ of the Your Numbers section on your MyGoldfish Control Panel (see the image in Softphone above).


LASTLY…..

Goldfish’s Support Team will remain fully operational during any weather disruption. We provide full phone support for any help you need, so if you need assistance with any of the above then please get in touch.

You can call us 015547888 or email support@goldfish.ie.

The team operates between 9am and 5.30pm Monday to Friday.

Good luck and see you on the other side.

Ends

 

Low cost international calls to the USA for only 1.2c per minute

cheap calls USA

If you are an exporter of company that has overseas clients or customers then we can help you lower your call costs. Calling international numbers doesn’t have to be expensive if you have a VoIP telephone account, so that your calls can be routed over the internet, which is much cheaper than traditional phone services.

We offer some very low cost international calls’ tarrifs. For example our customers can ring any number in the mainland US for only 1.2c per minute. That applies to all mobiles or landlines and at all times, including peak hours. The phone market in the USA doesn’t differentiate between mobiles (cellphones) or landlines and there is no peak or off-peak, so you can actually call the mainland USA at a cheaper rate than you can call Irish landlines. The only difference is that a small connection fee of 1.2c is charged per call. Hawaii and Alaska are slightly more but still great value. 

Call charges to any number in mainland USA, including mobiles is on only 1.2c per minute. See our Call Charges page for further details.

Set up is immediate so you can making low cost calls to the US today. 

Sign up now – click here!

NEED A US NUMBER?

We can also provide you with local US numbers for your business for any location in the US. Allow US customers and contacts to call you on a local US number instead of having to dial international.

Get a number for any US location for only €12 a month (with a one-off €12 set up fee). Call us today on 015547888. 

 

 

 

Work smarter, achieve more

Uprise Festival

 

Goldfish’s founder and CEO recently spoke at the UPRISE Festival in Dublin. UPRISE is not your normal tech event, it has been styled on the theme of an outdoor music festival, with DJs, a laidback bean-bag-approach to business and picnic tables for exhibitors instead of stands. It was great to be at such a quirky tech event and we even took a Lotus Exige sports with us that we sponsor; it went down a treat (you can see it here).

Continue reading “Work smarter, achieve more”

Goldfish launches the Babelfish, Ireland’s first web-phone.

car

Yesterday  we attended the UPRISE Festival in the Dublin’s RDS and took the nice Lotus Exige sports. It is driven by Lloyd Spendlove and sponsor it every year. But that wasn’t the star of the show, that our new web-phone the Babelfi, which launched at event.

The Babelfish is the first web-phone to be developed by an Irish company. It allows calls to be made directly from within a web-browser. So it is perfect for hot-desking, remote workers and companies, such as call centres, that want to streamline their operations.

Fans of Hitchhiker’s Guide to the Galaxy will recognise the name. It was the fish that put into Arthur Dent’s ear to translate what the aliens were saying. This won’t translate foreign languages, but it will translate what you say into zeros and ones and send it across the super-fast VoIP ne

The Babelfish has been designed by Goldfish as an alternative to traditional softphones, in order to simplify how their customers, make and receive calls.  Some of the larger companies they work with have requested a cloud-based phone that can be accessed by their staff from anywhere, without the need for a download and configuration.  The result is the Babelfish, which can be accessed via a simple link, with all calls made and received encrypted within a web-browser.

Why don’t you give it a try – goldfish.ie/babelfish 

 

Need a conference call service?

conference call

We provide some high specification handsfree conference calls phones for our customers; check out page two our phones for some great Polycom and Grandstream conference call phones.

While they are great for one or two people, if you are having a large conference call then a dial-in telephone conferencing facility is more convenient. We provide unlimited conference call facilities for only €10 per month and all you pay for is the call. That means you can have as many people on the conference call as you require.

How does it worK? It’s is very simple: we give you and your colleagues a number to dial with a PIN number. Any whom wishes to join the conference call then dials in separately from their own phones. It is a great service and one that our customers use a lot. 

For more information please call us on 019081999