You may have heard the term ‘Cloud PBX’ or been recommended that your move your business to a cloud telecom system. But what is a Cloud PBX you may ask? Here we outline what a Cloud PBX is and the features it has that can benefit your organisation.
What is a PBX?
A ‘PBX’ is a traditional telecoms term, which means Private Branch Exchange. In the past this referred to the telephone system that was hardwired within an organisation i.e. the switchboard and phone wires connected to the phones around the office (see below).
This type of system is now obsolete and has been overtaken by VoIP telecoms technology, (more…)