All change as national telephone infrastructure goes VoIP It’s around 25 years since the development of VoIP digital telephone technology. However, many businesses have yet to adopt VoIP and share in the benefits. The reasons? Well, hanging on to the old ways is certainly one of them, as people are Read more…
No two days are ever the same One of the cornerstones of modern business practice is to establish processes and procedures to define how operational activities are carried out. This might take the form of a logic flowchart to define steps, describe actions and assign responsibilities. However, no matter how Read more…
The benefits of IVR for businesses of all sizes When calling enterprise size businesses, we have all become familiar with Interactive Voice Response (IVR). It’s the feature of a telephone system that greets us with a recorded message and then provides a list of options inviting us to enter a Read more…
Customer service excellence 10 years in the making! One of the goals for any business should be to assemble a team with a mix of skills and capabilities such that the organisation is not dependent on any one person. This is great in theory, but it is actually quite difficult Read more…
One of VoIP’s killer features! The acronym VoIP stands for Voice over IP, which is a networking technology standard for sending voice communications over data networks such as the Internet. VoIP recording is simply the method by which VoIP calls are recorded and for many business users, it really is Read more…