First, up before we talk about routing we’d like need remind everyone that you can answer your Goldfish virtual landline numbers for FREE without having to pay any mobile redirection costs. You can do this via a choice of apps, softphones and our exclusive cloud phone, on your mobile, tablet or computer. You also make calls on your numbers on the same way. Details of how do this are in the ‘Answering Calls Remotely’ paragraph below.
Are you still trying to manually monitor your call tracking?
A problem for marketeers has always been monitoring call tracking results and evaluating the return on investment for marketing spend. These days if you have an online sales funnel then conversions and emails can be tracked easily, which is great. But what about where you have a telephone number advertised?
A lot of companies still rely on either asking the callers where they heard about them or getting them to answer an automated survey after the call, none of which is entirely accurate. Salespeople forget, the caller isn’t clear enough, the results aren’t collated clearly and people hang up before answering a survey. Let’s face it, the last thing the salesperson is thinking about when they have a potential sale on the phone is to make sure they help the marketing team accurately track call analytics. All they are focused on is the sale. And that is the way it should be. So you need a clear and exact way to collate the results. Here’s what we do.
As part of the ‘Goldfish Gives Back’ programme we help local charities and community groups. Charities get discounted services, we give financial donations each year, provide sponsorship to local events, schools, sports teams and provide any assistant required to good initiatives. One of the main charities that we have given to long-term is the Simon Community.
You asked, we listened. Recently some of our customers requested the ability to see the number of minutes they have remaining in their call plans. In response we have recently launched added a new feature to your MyGoldfish Control Panel, to allow you to easily check your remaining allocation in your call plans without having to contact our Support Team.
Our customers can now see when they might be approaching their full allowance, so that they can change their Call Plan. This is located at the top of the My Phone Numbers section in your MyGoldfish Control Panel.
Call recordings are now a vital part of many businesses. Some organisations have to keep call recordings for regulatory reasons, whilst others use them to monitor compliance, maintain standards or simply to keep an audio record of what was agreed with a customer. They have proven invaluable on many occasions.
The ability to add call recording to your account for all incoming and outgoing calls has been available for Goldfish customers for some time. The feature can be customised to suit an organisations individual requirements, such as being set to record only incoming or only outgoing calls and can be set for individuals extensions as required.
So you’ve chosen your new phone numbers and completed the set up of your account by adding payment details and credit for the first month. Thank you!
Now you are ready to start using your new Goldfish account and cloud telecoms features. Here is a check list of the initial things we recommend you do in order to finalise the set up of your account, so that you can benefit from all the free features that it comes packed with.