How we achieved a 5 star rating on TrustPilot

Trustpilot review

Goldfish are the only telecoms company in Ireland to have a 5-Star Rating on TrustPilot, the international review site. Here’s how we did it.

You may have seen some companies now use their TrustPilot rating in their TV adverts. That makes complete sense as TrustPilot is a well-respected company review site. Google now also includes it in Google Ads. The site is becoming more and more synonymous with good service.

Here at Goldfish, we are extremely proud of our 5-Star Rating. It has taken a great deal of work to achieve it. So what did we do?

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How to change your routing

 

 

 

 

First, up before we talk about routing we’d like need remind everyone that you can answer your Goldfish virtual landline numbers for FREE without having to pay any mobile redirection costs.  You can do this via a choice of apps, softphones and our exclusive cloud phone, on your mobile, tablet or computer. You also make calls on your numbers on the same way. Details of how do this are in the ‘Answering Calls Remotely’ paragraph below.

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compare phone bills

Want to see how much your company can save on its phone bill?

Enter your details for a free bill comparison and we’ll analyse your costs and detail how much you can save by switching to Goldfish.

Call tracking for Google Ads and marketing campaigns

call tracking

Are you still trying to manually monitor your call tracking?

A problem for marketeers has always been monitoring call tracking results and evaluating the return on investment for marketing spend. These days if you have an online sales funnel then conversions and emails can be tracked easily, which is great. But what about where you have a telephone number advertised?

A lot of companies still rely on either asking the callers where they heard about them or getting them to answer an automated survey after the call, none of which is entirely accurate. Salespeople forget, the caller isn’t clear enough, the results aren’t collated clearly and people hang up before answering a survey. Let’s face it, the last thing the salesperson is thinking about when they have a potential sale on the phone is to make sure they help the marketing team accurately track call analytics. All they are focused on is the sale.  And that is the way it should be. So you need a clear and exact way to collate the results. Here’s what we do.

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Please help the Dublin Simon Community

‘Don’t send a card, address a problem.’

Dublin Simon Community

As part of the ‘Goldfish Gives Back’ programme we help local charities and community groups. Charities get discounted services, we give financial donations each year, provide sponsorship to local events, schools, sports teams and provide any assistant required to good initiatives. One of the main charities that we have given to long-term is the Simon Community.

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New addition to customers’ MyGoldfish Control Panel

You asked, we listened. Recently some of our customers requested the ability to see the number of minutes they have remaining in their call plans. In response we have recently launched added a new feature to your MyGoldfish Control Panel, to allow you to easily check your remaining allocation in your call plans without having to contact our Support Team. 

Our customers can now see when they might be approaching their full allowance, so that they can change their Call Plan.  This is located at the top of the My Phone Numbers section in your MyGoldfish Control Panel.

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