Category Archives: VoIP

What is VoIP?

VoIP features

YOUR VOIP QUESTIONS ANSWERED

Here we answer, in a none technical way, the most common questions people have on VoIP. Such as: what is VoIP? How does it work? How can I upgrade my phone system to VoIP to improve performance and save costs?

What is VoIP?

VoIP stands for ‘Voice over Internet Protocol’. This sounds like quite a technical term but all it means is making and receiving voice phone calls over the internet instead of through a traditional copper phone line and hardware telephone exchange.

How does VoIP work?

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Get Irish VoIP Virtual Telephone Number Only €5 Per Month.

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Get new  phone numbers now or transfer your existing numbers to us. Numbers for anywhere in Ireland, available immediately. Includes free voicemail-to-email. Divert to mobile, or access via VoIP handset, an app, or our new cloud-phone.
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New to VoIP?

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Tyreland Keith Duffy

Wonder of the Week: Tyreland

Our latest wonder of the week brings back images of white suits and screaming girls. But since his boy band heyday, Keith Duffy, Ireland’s favourite member of Boy Zone (sorry Ronan) has moved into the world of tyres with Tyreland.

Now we think they missed a trick by not renaming the company Tyre Zone in Keith’s honour, but by the time he partnered with the company last year, Tyreland were already a well established and respected brand across Dublin.

Just like us, Tyreland began trading 7 years ago during the recession and has grown steadily since. Tyreland are now using Goldfish’s VoIP telecoms services in all  six of their branches. Five across Dublin: Glasnevin, Clarehall, Sword, Kimmage and Clearwater; and a sixth branch in Navan. The company already employs 20 staff and is looking for further sites for expansion.

Tyreland offer great value for money – saving motorists up to 20% on their new tyres – and now they also do mobile tyre fitting. So, if you can’t get to any of their branches, Tyreland Mobile will come to you and change your tyres on the spot, at home, work, or given the fine weather, even down the beach. What’s not to love?

Check out their website for more details: Tyreland.ie

Given Keith’s showbusiness heritage it was only a matter of time before he got in on the action and started to help the promote Tyreland on camera. Check out the videos below.

Jonathan Bunce

We’ve a new big fish

MEDIA RELEASE                          Goldfish.ieautomatic dialler

         CLOUD TELECOMS FIRM GOLDFISH HAS BEEFED UP ITS SALES                                                     TEAM WITH SENIOR SALES PROFESSIONAL JONATHAN BUNCE

 The Greystones based company’s new ‘Head of Sales and Business             Development’ aims to target its cloud services to large blue-chip companies

19th June, 2017; Greystones, Wicklow, Ireland: Cloud telecoms company Goldfish.ie has today announced its hiring of experienced technology sales professional, Jonathan Bunce, to fill the new role of ‘Head of Sales and Business Development’. Set up in 2010, the firm is undergoing rapid growth. The number of Irish companies signing up for its VoIP telecoms services is continuing to increase. It also now provides Software as a Service (SaaS), with demand beginning to take off for Quvu, its cloud-based contact centre management software.

Jonathan has 22 years’ experience in front line sales roles for major tech companies in Ireland and the UK.  He moved to Ireland in 2006 to join the management team at eircom PhoneWatch. In over 8 years at eircom he had considerable success, leading multiple call centres and increasing customers by 75%.  Before moving to Goldfish he spent time in the e-learning sector driving expansion into the global telecoms market and East Asia.

Gordon O’Neill, Goldfish’s CEO, said “Over the past 7 years we have established ourselves as a major provider of Cloud Telecoms VoIP services. While this remains the core of our business, the area where we are seeing the largest growth in demand, is for ‘Quvu’, our cloud-based contact centre management software. The tech sector changes rapidly, so you have to think ahead and listen to your customers. What we are hearing is that companies want the ability to license software and services through the Cloud, so we believe this supply model will be a key area of future growth for us. We needed to bring in an experienced tech-sales professional to help us achieve this and Jonathan Bunce fitted the bill perfectly.”

Specialist recruitment agency Red Tree Recruitment was appointed to handle the hiring process.

For further details, please contact Simon Palmer at Goldfish.ie on 01 687 6996 or simon.palmer@goldfish.ie

 About Goldfish.ie (Goldfish Telecom)

Based in Greystones, Goldfish is a cloud telecoms company that provides VoIP services to businesses across Ireland and abroad. Customers include large blue-chip companies, such as Dropbox, IDG Direct and the Sisk Group, to SMEs and start-ups such as Boxever. Goldfish helps businesses move their telecoms from traditional phone systems to The Cloud, which gives them access to host of new cloud-based features, as well as lower call costs. Quvu is Goldfish’s new ‘Software as a Service’ for companies that have staff handling high volumes of calls, such as in contact centres. Quvu sits alongside their VoIP services, giving their customers access to a more extensive set of features, such as real-time call data and the ability to use an intelligent dialer to boost call volumes. It also simplifies and streamlines the management of staff that handle either outbound or inbound calls, across multiple locations. It is currently used by companies with operations in Ireland, the U.K. and East Asia.

great customer service

Beer? They know us so well.

Good customer service is not about how you help people, but how you treat them. We are a business-to-business telecoms firm, so our customers are busy individuals and often call us when they are stressed and need to get an issue sorted quickly. Our support engineers Continue reading

iRadio New’s ‘Friday Feeling’ interviews Gordon O’Neill about ‘Sack The Suit’

Big thanks for iRadio for covering our Sack The Suit campaign for their Feel Good Friday new slot last week. It’s in aid of SVP – Society of St. Vincent de Paul Ireland. There’s been a great reaction to the campaign with companies from all the country getting involved and running clothes’ drives. They’re desperate for clothes, so if you’d like to get involved too, just call 016876996 and we’ll send you some sacks.