Cloud business phone system, live call stats and CRM integration

business phone system

These days live data and CRM ((Customer Relationship Management) integration are fundamental must-haves for any business phone system. It is no longer good enough to have a standalone phone system.

That’s why we developed Quvu to provide real-time call-stats on all your incoming and outgoing call data. It includes a smart-dialler to turbo-boost your sales campaigns. 

More and more business operations are starting to revolve around the CRM  system. Everything is being fed into and integrated with the CRM, including phone systems and call data. We’ve built CRM integrations for our phone system, so Goldfish customers using Zoho or Salesforce can make and receive all their calls from within the dashboard of their CRM system. With click-to-dial for outgoing calls and screen pop-ups for incoming calls, to improve efficiency and ensure better data collection.

Get a free trial of a Goldfish cloud phone system, Quvu and CRM phone integration. Call us on 019081999 or fill in the form below.

The benefits of using Goldfish’s virtual phone.

Recently we launched Ireland’s first virtual phone, the Bablephone, which is now used by thousands of users in businesses across Ireland. The beauty of this fully cloud-based phone is that it does not require any download or set-up. It’s quick and simple to use; all you need is a web-browser.

virtual phone

The problem with traditional softphones is that they need to be downloaded and configured on the computer you were working on. Then if you need to change computers they have to be pre-configured again. But not with the Babelphone, you can use a new computer, access the web and be making calls on our virtual phone in seconds. It couldn’t be simpler.

We’ve been talking to our customers about they are using the Babelphone and outline some of the benefits they’ve told us about below.

Continue reading “The benefits of using Goldfish’s virtual phone.”

How to change your routing

 

 

 

 

First, up before we talk about routing we’d like need remind everyone that you can answer your Goldfish virtual landline numbers for FREE without having to pay any mobile redirection costs.  You can do this via a choice of apps, softphones and our exclusive cloud phone, on your mobile, tablet or computer. You also make calls on your numbers on the same way. Details of how do this are in the ‘Answering Calls Remotely’ paragraph below.

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Call tracking for Google Ads and marketing campaigns

call tracking

Are you still trying to manually monitor your call tracking?

A problem for marketeers has always been monitoring call tracking results and evaluating the return on investment for marketing spend. These days if you have an online sales funnel then conversions and emails can be tracked easily, which is great. But what about where you have a telephone number advertised?

A lot of companies still rely on either asking the callers where they heard about them or getting them to answer an automated survey after the call, none of which is entirely accurate. Salespeople forget, the caller isn’t clear enough, the results aren’t collated clearly and people hang up before answering a survey. Let’s face it, the last thing the salesperson is thinking about when they have a potential sale on the phone is to make sure they help the marketing team accurately track call analytics. All they are focused on is the sale.  And that is the way it should be. So you need a clear and exact way to collate the results. Here’s what we do.

Continue reading “Call tracking for Google Ads and marketing campaigns”

Fail to prepare, then prepare to fail.

business VoIP

With a business VoIP cloud telecoms system you can be prepared for the worst

With the ‘Beast From The East’ about about to collide with ‘Storm Emma’ and deliver snow to Ireland, many businesses are facing the possibility that they may need to close their premises and have staff stay at home. However, just because your office is closed does not mean that your business has to close.

One of the big benefits of our telecoms services is that they are all cloud based so your business VoIP system can be accessed remotely. So our customers can stay operational throughout the snow and have their staff answer their office phones from home.

What to do

Here’s a few ways our customers can ensure they never miss a call throughout the disruption:

1. Take your deskphone/handset home with you

This is the easiest and simplest way to receive calls at home. Just take your deskphone home with you. Plug it into your broadband and you can receive calls as if you were in the office. The cloud-based nature of our services means you are not tied to a phone line in your office. Once you plug your phone in at home it automatically reconnects to our servers and delivers your calls via the number that is assigned to the phone.


2. Redirect Your Number

All your business VoIP numbers can be easily redirected to your mobile phone. Just give us a call on 015447888 and we can divert them for you.

Or you can easily redirect them yourself, through your MyGoldfish Control Panel. Instructions on how to do this can by found in the ‘Diverting Calls’ section of our Help page here.

If your company uses our Call Director / IVR service for your main business numbers, you can also easily also redirect those numbers to your mobile in the same way as above.


3. Use our Cloud Phone

cloud phone for business VoIP

A few months ago we launched Ireland’s first Cloud Phone called the Babelphone, so our customers can now make and receive calls through their web-browser without the need for handset or softphone. You can access the Babelphone here goldfish.ie/babelphone. Find out how to login remotely below.


4. Use A Softphone

A softphone can be downloaded to your PC, mac or tablet so you can make and receive calls through a piece of software on your desktop. For Windows users your MyGoldfish Control Panel includes a free 3CX softphone, that comes preconfigured for each Direct Dial VoIP number. Just click the phone number you want to use in Your Numbers  and scroll down to ‘Voice over IP settings’ see below.

3CX

For Macs we recommend using TELEPHONE or the X-LITE softphones. Details on all softphones can be found in our Help Section.


5. Use an App

You can make and receive calls through all your numbers via an app on a smartphone or tablet. The app we recommend is the GS Wave, which is manufactured by GRANDSTREAM, the company that makes the VoIP handsets that we sell.

Here are the links to download the GS Wave app from both the App Store and Google for Android.

Grandstream Wave in App Store

Grandstream Wave for Android.


LOGGING IN REMOTELY

Each direct dial VoIP number has its own unique VoIP Username and VoIP Password. Therefore,  all our customers need to do is login remotely to use our Cloud Phone, any of our softphones or the Grandstream Wave apps. These details can be found in the ‘Voice over IP’ of the Your Numbers section on your MyGoldfish Control Panel (see the image in Softphone above).


LASTLY…..

Goldfish’s Support Team will remain fully operational during any weather disruption. We provide full phone support for any help you need, so if you need assistance with any of the above then please get in touch.

You can call us 015547888 or email support@goldfish.ie.

The team operates between 9am and 5.30pm Monday to Friday.

Good luck and see you on the other side.

Ends

 

What is VoIP?

what is voip?

YOUR VOIP QUESTIONS ANSWERED

Here we answer, in a non-technical way, the most common questions people have about VoIP. What is VoIP? How does it work? How can I upgrade my phone system to VoIP? Does VoIP improve performance and save costs?

What is VoIP?

VoIP stands for ‘Voice over Internet Protocol’. This sounds like quite a technical term but all it means is making and receiving voice phone calls over the internet, instead of through a traditional copper phone line and hardware telephone exchange called a PBX.

How does VoIP work?

Continue reading “What is VoIP?”