Compare your bills

local telephone number

Many companies are still paying too much for their telecoms. You can cut telecoms costs by allowing us to compare your existing bill with what you could be paying with Goldfish.ie

Cloud telecoms allows you to plug your desk phones into the internet and get access to lower call costs. It also provides a host of other services, such as automatic recording of all your incoming and outgoing calls;  an IVR “press 1 for sales, 2 for support etc” and with no on-site equipment you have no maintenance costs. What’s not to love?

Sends us over your existing telecoms bill and we will compare it with what you could save by switching to Goldfish.ie. Call us on 016876999 or email sales@goldfish.ie

Ireland divided over BREXIT – almost 40% of Irish companies do not believe it will be bad for business

• Almost 40% of business people DO NOT believe their companies will be worse off following a BREXIT
• Over 1/3 of business people DO NOT believe the Irish economy will suffer after BREXIT
• Just under 20% of Irish businesses believe they will be BETTER OFF following BREXIT
• 88% of Irish businesses DO NOT think Ireland should consider leaving the EU.

11th July, 2016; Dublin, Ireland: Goldfish, the business-to-business cloud telecoms firm has undertaken a snap poll of its customers, to get their views on the prospects for their businesses and the wider economy follow the U.K. voting to leave the EU. The responses show some surprising results; far from being wholly pessimistic following the BREXIT outcome, a large percentage of business people believe it could benefit their businesses and the Irish economy, or will not have any detrimental effects.

238 customers responded to the snap poll. The first question asked whether respondents believed their businesses would better or worse off following BREXIT. Whilst the majority (61%) answered worse off, given the pessimism in the media this was expected to be higher. However, almost two fifths (39%) answered that they believed that they would be either better off or that there would be no effect on their business.

Continue reading “Ireland divided over BREXIT – almost 40% of Irish companies do not believe it will be bad for business”

Our Green Glory Euro 2016 giveaway is up to €2,000!

Gordon O'Neill, CEO,  of Goldfish.ie
Gordon O’Neill, CEO, of Goldfish.ie

Good luck to the Republic of Ireland against France on Sunday.

We are confident we will get revenge over those pesky ball-handling French footballers. Our Green Glory giveaway is now up to €2,000! And we are expecting it to go still higher on Sunday.

We are giving away €100 for every goal Ireland scores in the tournament, with the final total being split between 10 new customers. That means they’ll get money off their first bill for our cloud telecoms services, such a low call rates, Call Recording and Call Director.  Sign up using the promo-code: greenglory.

COME ON YOU BOYS IN GREEN!

 

 

No more arguments over what was agreed, with Call Recording

Call recording

We’ve all been there, when the customer disagrees with you over what they said was requested. You remember the conversation clearly and have delivered what they asked for. But they are adamant that they agreed something different with you and you can’t convince them otherwise. You inevitably give ground because you don’t want to lose them as a customer, but it ends up costing you more money. Well, it no longer has to be this way.

Great thing about moving to a modern cloud telecoms system is that, as well as providing low cost telephone calls, you also get access to host of other services that you can’t get with a traditional telephone system.  This includes Call Recording.

Goldfish’s Call Recording service records all your incoming and outgoing phone calls and keeps them in your account, so you can access them  from anywhere in the world. So it doesn’t matter if you are on safari in Zambia, or beach in Barbados, if you get a call from an irate customer who is wondering why what you delivered is different to what they were expecting. All you have to do is log into your Control Panel and listen to the call to clarify what was agreed. You can even download the MP3 and send it to them for confirmation.

These days it is a legal requirement to record all telephone calls in many industries, such as insurance and financial services, so Call Recording is a must have.  It is also perfect for sectors where even a little misunderstanding can lead to big problems, such as the legal sector or the media, where recording interviews is a big help.  But for any business dealing with clients and customers on a day-to-day basis Call Recording is a godsend. It is better to be safe than sorry.

Goldfish call save recordings of all your calls for 1 year (for €2.49 + vat), or 6 years (for €7.49 + vat) per user. Better still, the first month is free if you use the promo-code: callrec16 when you sign up.

If you are already a Goldfish.ie customer just login to your Control Panel and add Call Recording there. If you are a new customer just sign up here: Goldfish.ie

 

Wonder of the Week: Rock Jam

RockJamWEB

Here at Goldfish.ie we have some truly inspiring and wonderful customers, doing fascinating work that deserves recognition. So, every week we are going to let the world know about the work of a customer that we believe should be heard aka our ‘Wonder Of The Week’.

One company that has been doing sterling work encouraging children to develop their love of music, is Rock Jam. Rock Jam connects music students with some of Dublin’s finest musicians, via weekly jam sessions, workshops and summer camps. These culminate in live gigs that give students a taste of what it is like to play for an audience in some of Dublin’s most famous live venues.

Continue reading “Wonder of the Week: Rock Jam”

Time to sack the suit

sack the suit

Summer is here and whilst many companies temporarily allow a relaxation in their dress codes during the warmer months, at Goldfish.ie we’ve decide to permanently adopted a casual dress code. Our CEO Gordon has wholeheartedly taken this approach on board by even getting rid of all his suits and ties. Yes, all of them. They’ve all been donated to St. Vincent de Paul.

Gordon doesn’t need his suits and ties anymore as Goldfish.ie is not a ‘suited and booted’ company. So they were just taking up much-need wardrobe space. During the hot spell Ireland has been having Gordon has even been wearing shorts to the office, as have many of his staff. We’ve even a hashtag on Twitter #shortswatch monitoring this bare-legged approach.

Goldfish-GordonOneill(CEO)(right)

Gordon O’Neill says: “Being a modern company is not just about having modern products or services, you also need to have modern working practices. Too often Ireland is seen as being behind the times or slow to catch up –  this needs to change. At Goldfish.ie we have a very relaxed approach to our dress code, so my suits were just gathering dust and taking up space. I’ve sacked my suits, so I’m asking companies to join our campaign and sack their suits too. It will help them modernise and in doing so will also benefit a good cause.”

We are now asking all out customers to sack their suits too. We’ve already modernised their telecoms and now it is time to modernise their dress codes. For any company that wants to take part we’ll send them some St Vincent de Paul sacks to fill.

There is a wider case though, as relaxed dress code can boost productivity and aid staff-retention. Here is a bit more of our thinking:

5 Reasons To Sack The Suit
 
1. It’s 2016 stop dressing like a gangster from the 1920s.
2. It’s the summer, no one should be subjected to wearing a suit and tie. Formal attire is hot to work in and can be uncomfortable, which leads to a drop in productivity.
3. It makes good business sense: suits and ties strangle creative thinking and harm business development. To be creative you need to be relaxed and you can’t do that dressed as a stiff. There is a reason creative companies have relaxed working practices.
4. It’s also good for recruitment: staff like to be in companies where they are treated like adults, instead of made to dress like school kids; you’ll find it easier to recruit good staff if you have a modern working environment.
5. The cost: formal attire is expensive and wears out quickly. Your staff will appreciate you for not making them buy expensive clothes that they only wear for work, weddings and funerals.
How can companies join Sack The Suit
 
We are in the process of agree a charity as a partner on the campaign, but until then they can just give us a call on 016876996 and we will get some sacks sent out to them.

Keep It Simple, Stupid – Trumps Two Syllable Mantra

Donald Trump stupid

One day I will get around to writing an article about the day I met Donald Trump, in his office, in Trump Tower on 5th Avenue in New York. But, until then I’ve been writing about some of the great insights gleamed from The Sales & Marketing Summit. Last week I focused on how Charles Darwin was an accidental web designer. This week I’d like to focus on how simple Donald Trump is 🙂

The need for simplicity was a re-occurring theme during the Summit and something that has been preached by marketers since the dawn of the sector. You are probably familiar with the acronym in the title of this article KISS i.e. ‘keep it simple, stupid’, which has been around since the 1960s (when it was first invented by an engineer on the Lockheed spy plane). It is just as important fifty years later and maybe more so in the digital age, where you can be restricted to only 140 characters.

Like him or, more than likely, loath him, there is no denying that Trump is a master communicator. Trump’s success was covered in a great presentation at the Summit by Marshall Kingston, Brand Manager at Kepak.

Marshall pointed out that Trump resonates with people because he keeps things simple. This applies to not only what he says, but how he says it. He goes to great lengths to keep things as simple as possible, so much so that he rarely even uses words of more than two syllables. Ironically Mexico  and America are some of the few three syllable words he says. It’s true too, watch one of his speeches and count his words of more than two syllables. Other than names you’ll struggle to find them. I can’t believe I never noticed this.

Keeping it simple is one of the most important, if not THE most important, rules of communication. Trump ensures that by keeping what he says simple, the result is that as many people as possible can understand him. This is why he is such a hit with working class Republicans and those that are less-educated. He is probably one of the few politicians they understand because he doesn’t try and make himself look, and sound, intelligent, by using complicated phrases or words; just the opposite in fact.

Trump’s approach to communication can be summed up beautifully by one of his most famous sayings, which he loves repeating. He’s famous for saying that he“used to call people incompetent, but now he just calls them stupid”. The term ‘incompetent’ is ambiguous and subjective, because different people will have different views on what they judge to be incompetent. But everyone knows what stupid means, so there’s no confusion – it a hit with people. It also means he’s gone from using a four syllable word to a two syllable word. Genius.

Over my career I have always stood by the mantra that you should never use three words when two will suffice. I suppose this can also apply to syllables too.

Simon Palmer, Marketing and PR and Goldfish.ie

 

 

 

Charles Darwin the accidental web-designer

business telecoms

I was at the Sales and Marketing Summit in Dublin this week. It was held in the RDS alongside Tech Connect, which is attempting to fill part of the very large gap left by the Web Summit. The good weather afforded by this time of year was certainly an advantage and there was a great line up of speakers, with some excellent case studies to discuss.

It was fascinating hear about the different techniques people use for digital marketing. What has worked and, just as important, what has not worked. There were some common themes that kept emerging during the day, which I thought it would be helpful to summarise in a series of articles.

One presentation that I loved was by a Frenchman called Louis Grenier, who is fighting the good fight helping organisations improve their websites in order to boost sales. He started his presentation with an image of a statue of Charles Darwin, which thoroughly confused the audience and made them chuckle when the first words he said were: “I suppose you are wondering why the fuck I have put an image of Charles Darwin on the screen for a presentation on web design?”

Why indeed. After all, why would a nineteenth century naturalist be relevant to 21st century website design? Well, it turns out he is and it is because of lions. Yes lions. Mostly due to the way the pesky creatures would creep up behind us before they pounced on us.

The result of this big-cat skullduggery was that humans evolved their peripheral vision. Well, the ones that didn’t get eaten did. So much so that we can often see things on the periphery, before we see things directly in front us. This is why the most important elements on a website should always be around the edge of the screen, as this is where we see things first.

I can’t remember if this was part of Grenier’s presentation, or another one I saw, but A/B testing has also shown that we see faces first when we are presented with a new page. This allows organisations to use faces to direct a user towards important elements of the webpage i.e. have the face looking at a sign-up page.

More so, we see faces that are looking at us first, which is probably also related to protecting ourselves during evolution. Faces in adverts that look directly at the viewer are more likely to be clicked on, than faces that are looking at something else e.g. a laptop screen in the advert. Stock photos also perform worse, so create your own.

Lastly businesses need to repeat messages throughout a website, with the main USPs repeated on every page if possible. Grenier said that this is because you will have probably forgotten 80% of this article within two days and you will have already started to forget parts. Just don’t forget to look out for those lions.

Update: after I posted this article Louis very kindly added his presentation in the comments below: to view it please click here.

Simon Palmer, Marketing and PR at Goldfish.ie: the provider of low-cost cloud-based business telecoms, call recording and QuVu, the only contact centre management software you will ever need.