Answer your business calls remotely

HOW TO ANSWER YOUR OFFICE CALLS REMOTELY

As stated above, your Goldfish lines can be answered from any location. It is one of the big benefits of VoIP. It means that you can answer your calls from anywhere for free, without having to forward them on to your mobile and incur a mobile cost. You can also make outbound calls.

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Call tracking for Google Ads and marketing campaigns

call tracking

Are you still trying to manually monitor your call tracking?

A problem for marketeers has always been monitoring call tracking results and evaluating the return on investment for marketing spend. These days if you have an online sales funnel then conversions and emails can be tracked easily, which is great. But what about where you have a telephone number advertised?

A lot of companies still rely on either asking the callers where they heard about them or getting them to answer an automated survey after the call, none of which is entirely accurate. Salespeople forget, the caller isn’t clear enough, the results aren’t collated clearly and people hang up before answering a survey. Let’s face it, the last thing the salesperson is thinking about when they have a potential sale on the phone is to make sure they help the marketing team accurately track call analytics. All they are focused on is the sale.  And that is the way it should be. So you need a clear and exact way to collate the results. Here’s what we do.

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Managing your call recordings

Call recordings are now a vital part of many businesses. Some organisations have to keep call recordings for regulatory reasons, whilst others use them to monitor compliance, maintain standards or simply to keep an audio record of what was agreed with a customer. They have proven invaluable on many occasions.

The ability to add call recording to your account for all incoming and outgoing calls has been available for Goldfish customers for some time. The feature can be customised to suit an organisations individual requirements, such as being set to record only incoming or only outgoing calls and can be set for individuals extensions as required.

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Getting started with Goldfish

Goldfish cloud telecoms

You can be as happy as this man if you set up your Goldfish account correctly.

So you’ve chosen your new phone numbers and completed the set up of your account by adding payment details and credit for the first month. Thank you!

Now you are ready to start using your new Goldfish account and cloud telecoms features.  Here is a check list of the initial things we recommend you do in order to finalise the set up of your account, so that you can benefit from all the free features that it comes packed with.

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Work smarter, achieve more

Uprise Festival

 

Goldfish’s founder and CEO recently spoke at the UPRISE Festival in Dublin. UPRISE is not your normal tech event, it has been styled on the theme of an outdoor music festival, with DJs, a laidback bean-bag-approach to business and picnic tables for exhibitors instead of stands. It was great to be at such a quirky tech event and we even took a Lotus Exige sports with us that we sponsor; it went down a treat (you can see it here).

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