Category Archives: Call Recording

Call recording

No more arguments over what was agreed, with Call Recording

We’ve all been there, when the customer disagrees with you over what they said was requested. You remember the conversation clearly and have delivered what they asked for. But they are adamant that they agreed something different with you and you can’t convince them otherwise. You inevitably give ground because you don’t want to lose them as a customer, but it ends up costing you more money. Well, it no longer has to be this way.

Great thing about moving to a modern cloud telecoms system is that, as well as providing low cost telephone calls, you also get access to host of other services that you can’t get with a traditional telephone system.  This includes Call Recording.

Goldfish’s Call Recording service records all your incoming and outgoing phone calls and keeps them in your account, so you can access them  from anywhere in the world. So it doesn’t matter if you are on safari in Zambia, or beach in Barbados, if you get a call from an irate customer who is wondering why what you delivered is different to what they were expecting. All you have to do is log into your Control Panel and listen to the call to clarify what was agreed. You can even download the MP3 and send it to them for confirmation.

These days it is a legal requirement to record all telephone calls in many industries, such as insurance and financial services, so Call Recording is a must have.  It is also perfect for sectors where even a little misunderstanding can lead to big problems, such as the legal sector or the media, where recording interviews is a big help.  But for any business dealing with clients and customers on a day-to-day basis Call Recording is a godsend. It is better to be safe than sorry.

Goldfish call save recordings of all your calls for 1 year (for €2.49 + vat), or 6 years (for €7.49 + vat) per user. Better still, the first month is free if you use the promo-code: callrec16 when you sign up.

If you are already a Goldfish.ie customer just login to your Control Panel and add Call Recording there. If you are a new customer just sign up here: Goldfish.ie