Category Archives: business telecoms

Fail to prepare, then prepare to fail.

Windy

With the ‘Beast From The East’ about about to collide with ‘Storm Emma’ and deliver snow to Ireland, many businesses are facing the possibility that they may need to close their premises and have staff stay at home. However, just because your office is closed does not mean that your business has to close.  All our telecoms services can be accessed remotely meaning our customers can stay operational throughout the snow and have their staff answer their office phones from home.

Here’s a few ways our customers can ensure they never miss a call throughout the disruption:

1. Take your deskphone/handset home with you

This is the easiest and simplest way to receive calls at home. Just take your deskphone home with you. Plug it into your broadband and you can receive calls as if you were in the office. The cloud-based nature of our services means you are not tied to a phoneline in your office. Once you plug your phone in at home it automatically reconnects to our servers and delivers your calls via the number that is assigned to the phone.

2. Redirect Your Number

All your VoIP numbers can be easily redirected to your mobile phone. Just give us a call on 015447888 and we can divert them for you.

Or you can easily redirect them yourself, through your MyGoldfish Control Panel. Instructions on how to do this can by found in the ‘Diverting Calls’ section of our Help page here.

If your company uses our Call Director / IVR service for your main business numbers, you can also easily also redirect those numbers to your mobile in the same way as above.

3. Use our Cloud Phone

cloud phone

A few months ago we launched Ireland’s first Cloud Phone called the Babelphone, so our customers can now make and receive calls through their web-browser without the need for handset or softphone. You can access the Babelphone here goldfish.ie/babelphone. Find out how to login remotely below.

4. Use A Softphone

A softphone can be downloaded to your PC, mac or tablet so you can make and receive calls through a piece of software on you desktop. For Windows users your MyGoldfish Control Panel includes a free 3CX softhone, that comes preconfigured for each Direct Dial VoIP number. Just click the phone number you want to use in Your Numbers  and scroll down to ‘Voice over IP settings’ see below,

3CX

For Macs we recommend using TELEPHONE or the X-LITE softphones. Details on all softphones can be found in our Help Section.

5. Use an App

You can make and receive calls through all your numbers via an app on a smartphone or tablet. The app we recommend is the GS Wave, which is manufactured by GRANDSTREAM, the company that makes the VoIP handsets that we sell.

Here are the links to download the GS Wave app from both the App Store and Google for Android.

Grandstream Wave in App Store

Grandstream Wave for Android.

LOGGING IN REMOTELY

Each direct dial VoIP number has its own unique VoIP Username and VoIP Password. These are  all our customers need to login remotely to use our Cloud Phone, any of our softphones or the Grandstream Wave apps. These details can be found in the ‘Voice over IP’ of the Your Numbers section on your MyGoldfish Control Panel (see the image in Softphone above).

LASTLY…..

Our Support Team will remain fully operation during any weather disruption. We provide full phone support for any help you need, so if you need assistance with any of the above then please call us 015547888 or email support@goldfish.ie. Our team operate between 9am and 5.30pm Monday to Friday.

Good luck and see you on the other side.

Ends

 

Work smarter, achieve more

Uprise Festival

 

Goldfish’s founder and CEO recently spoke at the UPRISE Festival in Dublin. UPRISE is not your normal tech event, it has been styled on the theme of an outdoor music festival, with DJs, a laidback bean-bag-approach to business and picnic tables for exhibitors instead of stands. It was great to be at such a quirky tech event and we even took a Lotus Exige sports with us that we sponsor; it went down a treat (you can see it here).

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Goldfish secure exclusive deal with Santa

MEDIA RELEASE                                         GoldfishandQuvu

GOLDFISH AGREE DEAL WITH SANTA CLAUS TO BE HIS EXCLUSIVE TELECOMS PROVIDER FOR ‘SANTA’S CHRISTMAS HOTLINE’

The contract includes Santa using QUVU, Goldfish’s cloud-based contact centre system, to handle all the calls from Irish children to the elves at his Lapland call centre.

9th December, 2016; Dublin, Ireland: Christmas has come early for Irish telecoms firm Goldfish.ie, which has agreed a groundbreaking deal with Santa Claus to be his exclusive telecoms provider. The deal includes the set up and operation of ‘Santa’s Christmas Hotline’ and provision of Quvu to manage the elves in his Lapland call centre.

‘Santa’s Christmas Hotline’ is the first-time Santa has used the power of cloud telecoms to provide a number for boys and girls to call him direct, to tell him what they’d like for Christmas. This unique deal is the first of its kind in the history of Christmas. It means children no longer have to write a letter to Santa, now that they can him direct in his new call centre in the North Pole, on free phone 1800 828 000.

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great customer service

Beer? They know us so well.

Good customer service is not about how you help people, but how you treat them. We are a business-to-business telecoms firm, so our customers are busy individuals and often call us when they are stressed and need to get an issue sorted quickly. Our support engineers Continue reading

iRadio New’s ‘Friday Feeling’ interviews Gordon O’Neill about ‘Sack The Suit’

Big thanks for iRadio for covering our Sack The Suit campaign for their Feel Good Friday new slot last week. It’s in aid of SVP – Society of St. Vincent de Paul Ireland. There’s been a great reaction to the campaign with companies from all the country getting involved and running clothes’ drives. They’re desperate for clothes, so if you’d like to get involved too, just call 016876996 and we’ll send you some sacks.

Business telecoms firm Goldfish.ie is asking companies to ‘Sack The Suit’ in aid of St Vincent de Paul

DropBox is the first business to join the campaign to modernise dress codes and donate unwanted work clothes to charity

Pieter Jannssens, Dropbox's Head of Mid-Market Sales, Central and Northern Europe with Nichola Mullen, Head of Fundraising for St Vincent de Paul and Gordon O'Neill, found and CEO of telecoms firm Goldfish.ie and Dropbox's mascot 'Panda'  in Dropbox's European Headquarters in Dublin for the launch of the 'Sack The Suit' charity campaign, in aid of The Society of St Vincent de Paul. Pic Patrick O’Leary No Repro Fee.

Pieter Jannssens, Dropbox’s Head of Mid-Market Sales, Central and Northern Europe with Nichola Mullen, Head of Fundraising for St Vincent de Paul and Gordon O’Neill, Founder and CEO of telecoms firm Goldfish.ie and Dropbox’s mascot ‘Panda’ in Dropbox’s European Headquarters in Dublin for the launch of the ‘Sack The Suit’ charity campaign, in aid of The Society of St Vincent de Paul.

15th August, 2016; Dublin, Ireland: With Ireland having an unusually warm summer, we are seeing people across the country sweltering at work in their traditional office attire of suits, ties and formal dresses. Thankfully help is at hand from Irish business telecoms firm Goldfish.ie, who are asking companies to modernise their dress-codes, by ditching rules that require staff to wear formal business clothes, and donating them to charity instead.

Catchily entitled ‘SACK THE SUIT’, the campaign is being launched across Ireland today. It calls for men and women alike to raid their wardrobe and donate their unwanted clothes to a good cause, the Society of St Vincent de Paul (SVP). The first company to join the campaign is leading file storage firm DropBox, who have already adopted an informal dress-code at their headquarters in Dublin and have just completed a clothes’ collection in aid of SVP.

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Compare your bills

local telephone number

Many companies are still paying too much for their telecoms. You can cut telecoms costs by allowing us to compare your existing bill with what you could be paying with Goldfish.ie

Cloud telecoms allows you to plug your desk phones into the internet and get access to lower call costs. It also provides a host of other services, such as automatic recording of all your incoming and outgoing calls;  an IVR “press 1 for sales, 2 for support etc” and with no on-site equipment you have no maintenance costs. What’s not to love?

Sends us over your existing telecoms bill and we will compare it with what you could save by switching to Goldfish.ie. Call us on 016876999 or email sales@goldfish.ie