Fail to prepare, then prepare to fail.

Windy

With the ‘Beast From The East’ about about to collide with ‘Storm Emma’ and deliver snow to Ireland, many businesses are facing the possibility that they may need to close their premises and have staff stay at home. However, just because your office is closed does not mean that your business has to close.  All our telecoms services can be accessed remotely meaning our customers can stay operational throughout the snow and have their staff answer their office phones from home.

Here’s a few ways our customers can ensure they never miss a call throughout the disruption:

1. Take your deskphone/handset home with you

This is the easiest and simplest way to receive calls at home. Just take your deskphone home with you. Plug it into your broadband and you can receive calls as if you were in the office. The cloud-based nature of our services means you are not tied to a phoneline in your office. Once you plug your phone in at home it automatically reconnects to our servers and delivers your calls via the number that is assigned to the phone.

2. Redirect Your Number

All your VoIP numbers can be easily redirected to your mobile phone. Just give us a call on 015447888 and we can divert them for you.

Or you can easily redirect them yourself, through your MyGoldfish Control Panel. Instructions on how to do this can by found in the ‘Diverting Calls’ section of our Help page here.

If your company uses our Call Director / IVR service for your main business numbers, you can also easily also redirect those numbers to your mobile in the same way as above.

3. Use our Cloud Phone

cloud phone

A few months ago we launched Ireland’s first Cloud Phone called the Babelphone, so our customers can now make and receive calls through their web-browser without the need for handset or softphone. You can access the Babelphone here goldfish.ie/babelphone. Find out how to login remotely below.

4. Use A Softphone

A softphone can be downloaded to your PC, mac or tablet so you can make and receive calls through a piece of software on you desktop. For Windows users your MyGoldfish Control Panel includes a free 3CX softhone, that comes preconfigured for each Direct Dial VoIP number. Just click the phone number you want to use in Your Numbers  and scroll down to ‘Voice over IP settings’ see below,

3CX

For Macs we recommend using TELEPHONE or the X-LITE softphones. Details on all softphones can be found in our Help Section.

5. Use an App

You can make and receive calls through all your numbers via an app on a smartphone or tablet. The app we recommend is the GS Wave, which is manufactured by GRANDSTREAM, the company that makes the VoIP handsets that we sell.

Here are the links to download the GS Wave app from both the App Store and Google for Android.

Grandstream Wave in App Store

Grandstream Wave for Android.

LOGGING IN REMOTELY

Each direct dial VoIP number has its own unique VoIP Username and VoIP Password. These are  all our customers need to login remotely to use our Cloud Phone, any of our softphones or the Grandstream Wave apps. These details can be found in the ‘Voice over IP’ of the Your Numbers section on your MyGoldfish Control Panel (see the image in Softphone above).

LASTLY…..

Our Support Team will remain fully operation during any weather disruption. We provide full phone support for any help you need, so if you need assistance with any of the above then please call us 015547888 or email support@goldfish.ie. Our team operate between 9am and 5.30pm Monday to Friday.

Good luck and see you on the other side.

Ends

 

Here’s how your business can benefit from a Cloud PBX

You may have heard the term ‘Cloud PBX’ or been recommended that your move your business to a cloud telecom system. But what is a Cloud PBX you may ask? Here we outline what a Cloud PBX is and the features it has that can benefit your organisation.

What is a PBX?

A ‘PBX’ is a traditional telecoms term, which means Private Branch Exchange. In the past this referred to the telephone system that was hardwired within an organisation i.e. the switchboard and phone wires connected to the phones around the office (see below).

cloud pbx

This type of system is now obsolete and has been overtaken by  VoIP telecoms technology, Continue reading “Here’s how your business can benefit from a Cloud PBX”

Goldfish signs up Philippines based international outsourcing firm Talk BPO

19th January, 2017, Dublin, Ireland: Irish cloud communications software firm, Goldfish, has continued to expand its customers in The Philippines with the signing up of international outsourcing company Talk BPO (Ireland) Ltd.

The deal marks a further increase of Goldfish’s services to customers in The Philippines, where it has been operating for over three years. The company now supplies its telecoms services to almost 400 users based in Metro Manila and Cebu. Goldfish has recently appointed two new Philippines-based staff and recently deployed a new data centre in Singapore.

Continue reading “Goldfish signs up Philippines based international outsourcing firm Talk BPO”

Remote working: it comes down to trust

working in pub
pub / office hybrid

Here at Goldfish we are big fans of smart working, it is integral to our working culture. It allows us to be more productive, more efficient and helps us reduce risk in our business by ensuring that we can stay fully operational even when staff can’t get to the office.

A key aspect of our smart working culture is the ability to work from anywhere, so we designed our cloud telecoms technology to helps facilitate remote working. With our VoIP phone system you can use your direct lines from anywhere in world and they operate no differently from if you were in the office. With Quvu, our phone management and live analytics software you can manage all your remote staff easily; with full overview of their current status, and live analytics and KPIs for each employee.

Continue reading “Remote working: it comes down to trust”

Work Smarter

work smarter

Here at Goldfish we help companies work smarter. But what does that mean? It means we are changing the way companies operate, by using new technology that we provide to aid them in improving their business performance. Our VoIP telecoms and contact centre technology helps our customers boost productivity by helping them work more efficiently and aid them in improving performance and help them lower their costs.

We have been in business since the 2010 when, during the height of the recession, we were set up by Gordon O’Neill. Since then he’s taken Goldfish from helping sole traders and SMEs get virtual numbers to provide corporate telecoms services to large international companies like IDG and Dropbox and serving customers across five continents.

Gordon O'Neill Uprise Festival

Here are Gordon’s tips on you too can work smarter and, in doing so, achieve more:

Cloud everything Continue reading “Work Smarter”

What is VoIP?

VoIP features

YOUR VOIP QUESTIONS ANSWERED

Here we answer, in a none technical way, the most common questions people have on VoIP. Such as: what is VoIP? How does it work? How can I upgrade my phone system to VoIP to improve performance and save costs?

What is VoIP?

VoIP stands for ‘Voice over Internet Protocol’. This sounds like quite a technical term but all it means is making and receiving voice phone calls over the internet instead of through a traditional copper phone line and hardware telephone exchange.

How does VoIP work?

Continue reading “What is VoIP?”

Low cost international calls to the USA for only 1.2c per minute

cheap calls USA

If you are an exporter of company that has overseas clients or customers then we can help you lower your call costs. Calling international numbers doesn’t have to be expensive if you have a VoIP telephone account, so that your calls can be routed over the internet, which is much cheaper than traditional phone services.

We offer some very low cost international calls’ tarrifs. For example our customers can ring any number in the mainland US for only 1.2c per minute. That applies to all mobiles or landlines and at all times, including peak hours. The phone market in the USA doesn’t differentiate between mobiles (cellphones) or landlines and there is no peak or off-peak, so you can actually call the mainland USA at a cheaper rate than you can call Irish landlines. The only difference is that a small connection fee of 1.2c is charged per call. Hawaii and Alaska are slightly more but still great value. 

Call charges to any number in mainland USA, including mobiles is on only 1.2c per minute. See our Call Charges page for further details.

Set up is immediate so you can making low cost calls to the US today. 

Sign up now – click here!

NEED A US NUMBER?

We can also provide you with local US numbers for your business for any location in the US. Allow US customers and contacts to call you on a local US number instead of having to dial international.

Get a number for any US location for only €12 a month (with a one-off €12 set up fee). Call us today on 015547888.