YOUR VOIP QUESTIONS ANSWERED
Here we answer, in a none technical way, the most common questions people have on VoIP. Such as: what is VoIP? How does it work? How can I upgrade my phone system to VoIP to improve performance and save costs?
What is VoIP?
VoIP stands for ‘Voice over Internet Protocol’. This sounds like quite a technical term but all it means is making and receiving voice phone calls over the internet instead of through a traditional copper phone line and hardware telephone exchange.
How does VoIP work?
If you are an exporter of company that has overseas clients or customers then we can help you lower your call costs. Calling international numbers doesn’t have to be expensive if you have a VoIP telephone account, so that your calls can be routed over the internet, which is much cheaper than traditional phone services.
We offer some very low cost international calls’ tarrifs. For example our customers can ring any number in the mainland US for only 1.2c per minute. That applies to all mobiles or landlines and at all times, including peak hours. The phone market in the USA doesn’t differentiate between mobiles (cellphones) or landlines and there is no peak or off-peak, so you can actually call the mainland USA at a cheaper rate than you can call Irish landlines. The only difference is that a small connection fee of 1.2c is charged per call. Hawaii and Alaska are slightly more but still great value.
Call charges to any number in mainland USA, including mobiles is on only 1.2c per minute. See our Call Charges page for further details.
Set up is immediate so you can making low cost calls to the US today.
NEED A US NUMBER?
We can also provide you with local US numbers for your business for any location in the US. Allow US customers and contacts to call you on a local US number instead of having to dial international.
Get a number for any US location for only €12 a month (with a one-off €12 set up fee). Call us today on 015547888.
14th November, 2017, Dublin, Ireland: Irish telecoms firm, Goldfish, today released the Babelphone, their new cloud phone. It is a new type of phone that allows calls to be made directly from within a web-browser. The Babelphone is the first cloud phone, or browser-based phone, of its kind to be developed by an Irish company.
Designed by Goldfish, as an alternative to traditional softphones, the Babelphone simplifies how the Wicklow-based company’s customers make and receive phone calls. Some of the larger companies they work with have requested a cloud-based phone that can be accessed by their staff from anywhere, without the need for download and configuration. The result is the Babelphone, which can be accessed via a simple link, to quickly and conveniently make and receive calls through a web-browser. All calls are encrypted within Goldfish’s network.
Goldfish’s founder and CEO recently spoke at the UPRISE Festival in Dublin.
Yesterday we attended the UPRISE Festival in the Dublin’s RDS and took the nice Lotus Exige sports. It is driven by Lloyd Spendlove and sponsor it every year. But that wasn’t the star of the show, that our new web-phone the Babelfi, which launched at event.
The Babelfish is the first web-phone to be developed by an Irish company. It allows calls to be made directly from within a web-browser. So it is perfect for hot-desking, remote workers and companies, such as call centres, that want to streamline their operations.
Fans of Hitchhiker’s Guide to the Galaxy will recognise the name. It was the fish that put into Arthur Dent’s ear to translate what the aliens were saying. This won’t translate foreign languages, but it will translate what you say into zeros and ones and send it across the super-fast VoIP ne
The Babelfish has been designed by Goldfish as an alternative to traditional softphones, in order to simplify how their customers, make and receive calls. Some of the larger companies they work with have requested a cloud-based phone that can be accessed by their staff from anywhere, without the need for a download and configuration. The result is the Babelfish, which can be accessed via a simple link, with all calls made and received encrypted within a web-browser.
Why don’t you give it a try – goldfish.ie/babelfish
We provide some high specification handsfree conference calls phones for our customers; check out page two our phones for some great Polycom and Grandstream conference call phones.
While they are great for one or two people, if you are having a large conference call then a dial-in telephone conferencing facility is more convenient. We provide unlimited conference call facilities for only €2 per month and all you pay for is the call. That means you can have as many people on the conference call as you require.
How does it worK? It’s is very simple: we give you and your colleagues a number to dial with a PIN number. Any whom wishes to join the conference call then dials in separately from their own phones. It is a great service and one that our customers use a lot.
For more information please call us on 015547888
We’re growing and we’re hiring. We’ve a brand new telecoms role for a technical support superhero to help support our customers.
Based in our offices in Greystones, County Wicklow, this opportunity is relevant to people already in roles such as existing Technical Support Agents and also, but not restricted to, Service Desk Engineers or Network Engineers.
You’ll be dealing with customer support enquiries by phone and email on a daily basis, so you’ll need to be very comfortable in a customer focused role and have a good technical background. We provide cloud telecoms, VoIP and Quvu our contact management software to businesses across Ireland, some of which have international operations. You will be supporting our customers in their use of these products and services in the daily operation of their businesses. Continue reading
Most customers access our numbers with a VoIP handset, also know as a SIP phone. However, a lot of customers also use a softphone, either as their main phone or in addition to a handset.
All Goldfish customers get a free 3CX softphone for each user on their accounts. There is a preconfigured download in the MyGoldfish Control Panel. It comes pre-configured to the account with the SIP ID and user name already included.
The 3CX can used independently to answer or make calls via your Goldfish number or it can be used alongside our Grandstream handsets and the GSWave app. If you have handset, app and softphone confguredm then if you receive a call they will all ring at the same time.
Are you a health professional still using a traditional fax? You could soon be in breach of the EU’s new data protections regulations (GDPR), which come into force next year. Move to a GDPR compliant digital fax service for €5 per month from Goldfish.ie and your faxes will be as secure as your emails.
The GDPR will include large fines for any breaches so the medical profession needs to be aware of any potential breaches and how to ensure they are compliant and ensure patient confidentiality.