Goldfish is the first Irish telco to partner with Zoho CRM to launch a telecom integration.

Zoho’s 35 million users worldwide can now make and receive phone calls via Goldfish’s cloud telecoms network from within their Zoho Dashboard, to boost productivity and efficiency.

12th July, 2018, Dublin, Ireland: Irish cloud telecoms firm Goldfish, has today announced that it has partnered with international cloud-based software product company Zoho, to launch a CRM-Telecom integration in Ireland and become the first Irish telecoms company to integrate their network with the Zoho CRM system. With the launch of this integration, Zoho’s Irish customers can now make and receive calls through Goldfish’s network, all from within their Zoho CRM Dashboard via Goldfish’s ‘Quvu Phonebridge’ integration for Zoho.

Zoho is one of the world’s leading CRM systems, with over 200,000 businesses running on it worldwide. Goldfish for Zoho CRM seamlessly integrates a Zoho CRM user’s dashboard with any Goldfish Cloud PBX phone system. This integration is now available to all of Zoho’s customers via the Zoho Marketplace. Following months of collaboration with Zoho’s engineers, this launch presents a unification of Zoho’s CRM and Goldfish’s cloud telecoms network, to create a fully integrated communications experience for business.

“Goldfish’s integration allows us to provide a fully integrated communications system for our Irish customers, to assist them in improving the efficiency of their sales process,” said Mani Vembu, COO of Zoho Corp. “We are delighted that Goldfish is our first Telecom partner in Ireland, and we look forward to working together to deliver even more value to our customers through this integration.”

Goldfish’s integration means there is no need for a separate softphone or handset to make calls. It is not necessary to manually dial calls; there is also no longer the issue of miss-dialled calls. All incoming calls display a pop up inside CRM with the callers’ details on them, leading to personalised sales conversations and quicker conversions.

“Whether your team is making bulk sales calls, or support agents handling technical queries, the addition of the Goldfish’s ‘Quvu PhoneBridge’ integration greatly improves call handling” said Gordon O’Neill, CEO of Goldfish

Telecoms. “Zoho’s customers in Ireland can now make and receive calls from directly within the Zoho Dashboard. With CRMs now an integral part of the business process, this type of unified communications is vital in 2018.”

Zoho PhoneBridge is the platform by which PBX/Contact Centre/Telecom providers can become a part of the Zoho suite of products.

Goldfish’s Zoho integration is made possible via Quvu, the enterprise telecoms software. Search for ‘Quvu Phonebridge’ in the Zoho Marketplace.

For further information please contact simon.palmer@goldfish.ie or call +35316876996.

About Goldfish Telecom

Founded in 2010 and based in Greystones, County Wicklow, Goldfish is a cloud telecoms company that provides VoIP technology and Quvu, its tele-sales/call-centre software, to businesses across the world. Their technology allows companies to move from traditional telecoms’ system to a fully web-based service. This enables businesses to implement a flexible telecoms strategy, so their people can work from anywhere; while also reducing their risk and lower their costs. The simplifies and streamlines the management of staff that handle both outbound or inbound calls, across multiple locations. It includes a smart dialer that uses AI to boot sales by increasing volumes of successfully connected calls in tele-sales campaigns. Customers include large multi-national corporations such as Dropbox, IDG Direct and the Sisk Group, to high potential start-ups such as Dublin company Boxever.

About Zoho

Zoho is THE operating system for business – a single cloud platform with all the necessary applications to run a business entirely from the cloud. Businesses can acquire and manage customers using Zoho’s marketing, sales and customer support applications – Campaigns, CRM and Desk – and can then empower employees to create, store and distribute content on the cloud with Zoho’s productivity and collaboration applications – Office, Mail and Docs. Additionally, businesses can run their own operations on Zoho’s finance and human resources applications – Books, People and Recruit. More than 20 million users around the world across hundreds of thousands of companies rely on Zoho every day to run their businesses – including Zoho itself. A business can choose to run on the entire Zoho suite or use just a single application. Zoho applications are available directly through zoho.com, or through an ecosystem of hundreds of worldwide Zoho partners. Zoho is a division of Zoho Corp., a privately-held and consistently profitable company, with more than 3,500 employees. Zoho is headquartered in Pleasanton, CA with international headquarters in Chennai, India, and offices in Austin, London, Yokohama and Beijing. For more information, please visit https://www.zoho.com.

 

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