What is VoIP?

VoIP features


Here we answer, in a none technical way, the most common questions people have on VoIP. Such as: what is VoIP? How does it work? How can I upgrade my phone system to VoIP to improve performance and save costs?

What is VoIP?

VoIP stands for ‘Voice over Internet Protocol’. This sounds like quite a technical term but all it means is making and receiving voice phone calls over the internet instead of through a traditional copper phone line and hardware telephone exchange.

How does VoIP work?

In the past you had to connect a phoneline from your premises to your local telephone exchange in order to be connected to the wider phone network. Companies with multiple phones even had to have their own exchange onsite called a PBX (Private Branch Exchange). This was very cumbersome, as you were dealing with physical equipment that had to be installed and maintained, which meant it was expensive.

Nowadays all you need is an internet connection to enable you make and receive calls, but you also get a host of new features and the costs are lower.

How do I make and receive calls?

If you still want to use a physical deskphone then all you need is a VoIP handset, which you plug into your router or network point. Or, if you prefer, you can access your VoIP phone number via a cloud phone on your computer or tablet. Check out the Babelphone, our new cloud phone – Babelphone. You can also go fully mobile by making calls on your Goldfish VoIP numbers via an app on your mobile phone or by simply setting up a virtual number divert to forward your VoIP landline number to your mobile.

How can I upgrade my phone system to VoIP?

Upgrading to VoIP is very easy. If you are on traditional phone system then all you will need is new VoIP capable phones, such as these: Business VoIP phones. No other on-site equipment is needed.

Can I keep my current number/s?

Yes, you can. All your current telephone numbers can be transferred to us. It is called ‘porting’ your numbers and typically takes 5 working days. We ensure there is no break in your phone service, so you simply switch from using your old phone to the new phones. Just fill in a porting form and we will handle the rest. You can get further details on porting and a copy of the porting form here: how to port your number to Goldfish.

What is a cloud PBX?

Remember above when we mentioned about how in the old days companies needed an on-site exchange in their building, that is a traditional PBX. They were expensive to buy, expensive to install and expensive to maintain. It was used to route calls to internal extensions, record calls and handle all your services on-site. The good news us with Goldfish VoIP you no longer need a hardware PBX because we set it all up for you and it is all managed in the cloud, hence the name a Cloud PBX. If you want to make any changes to your set up, then your simply login remotely, from anywhere in the world. Or, better still, just call us and we will do it for you.

What additional features do I get?

Goldfish’s VoIP telephone packages come with a whole host of new features that you cannot get on a traditional phone services. These include:

  • Call Recording
  • Voicemail-to-email
  • Three-way Calling
  • Inbound Call Filtering
  • Hunt Groups
  • Smart Dialler
  • An IVR i.e. virtual receptionist
  • Time of day routing
  • Conference calls
  • Call Forwarding
  • Click-to-dial
  • Real-Time Analytics

And many more. For a full list of features please  click here

Check out our video for more details:


How much does VoIP cost?

VoIP offers significant costs savings over a traditional phone system. As well as the savings on equipment and maintenance, there are also lower call costs offered because calls are routed over the internet and not via expensive phone companies.

Our prices start at €5 per month for single VoIP number, with savings made the more numbers you take: €15 for 5 users and €60 for 20 users. There are also increasing savings on mobiles starting at 12c per minute for Irish and UK mobiles, reducing for the more users and calls you need. Low cost international calls are standard, for instance our customers can call the USA for only 1.2c per minute including mobiles. We are also happy to put together a bespoke package.

​​​​​​​​​​​​​​​​​​​​​​​​​​For more details on our business VoIP packages please click here

​​​​​​​​​​​​​​​​​​​​​​​​​​Call us now for a quote on 015547888

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