Goldfish secure exclusive deal with Santa

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GOLDFISH AGREE DEAL WITH SANTA CLAUS TO BE HIS EXCLUSIVE TELECOMS PROVIDER FOR ‘SANTA’S CHRISTMAS HOTLINE’

The contract includes Santa using QUVU, Goldfish’s cloud-based contact centre system, to handle all the calls from Irish children to the elves at his Lapland call centre.

9th December, 2016; Dublin, Ireland: Christmas has come early for Irish telecoms firm Goldfish.ie, which has agreed a groundbreaking deal with Santa Claus to be his exclusive telecoms provider. The deal includes the set up and operation of ‘Santa’s Christmas Hotline’ and provision of Quvu to manage the elves in his Lapland call centre.

‘Santa’s Christmas Hotline’ is the first-time Santa has used the power of cloud telecoms to provide a number for boys and girls to call him direct, to tell him what they’d like for Christmas. This unique deal is the first of its kind in the history of Christmas. It means children no longer have to write a letter to Santa, now that they can him direct in his new call centre in the North Pole, on free phone 1800 828 000.

The deal includes Goldfish providing Santa with Quvu (pronounced queue-view), their exclusive contact centre management system. Due to the high volume of calls expected, Santa needed a reliable queue management system that was able to oversee an extremely high volume of calls, while also ensuring his team of elves were working to their maximum call-handling efficiency.

Santa Claus says: “I can be stuck in my ways, but my Chief Elf, Snowball, said we needed to join the 21st century and use the power of cloud telecoms. This ‘writing to Santa thing’ can be hard work to manage, so we thought why not set up a telephone line so that all the boys and girls can call me direct right here in the North Pole.”

“This left us with the problem of how to handle such a high call volume. Thankfully Goldfish.ie had the answer to that too, in form of Quvu, which lets me oversee all my elves handling their calls in real-time; lets me listen in to live calls or recordings; and even provides me with real-time data. Christmas has never been so easy! Call Santa’s ho ho ho hotline on free phone 1800828000.”

Gordon O’Neill, CEO of Goldfish says: “We’ve been after Santa as a customer for a while. Given the size of the operation he has at his call centre in Lapland, he and his team of elves were perfect for our cloud telecoms services and Quvu. To join in the Christmas Spirit we’ve decided to give a Family Entertainment Pack worth 500 to one lucky boy or girl that calls Santa’s Christmas Hotline. Merry Christmas boys and girls.”

The Family Entertainment Pack includes: a year’s Family Membership to Tayto Park; an Annual Family Pass to Dublin Zoo, a voucher to Smyths Toy Store, and a family cinema pass, worth a total of €500 (for more details see below). There are two runners up prizes of a family cinema passes, and Quvu yoyos for the best messages.

Santa’s Christmas Hotline is open now and will continue right up until Christmas Eve. Call Santa now on freephone 1800 828 000. Good luck Children and merry Christmas!

For further details, please contact Simon Palmer at Goldfish.ie on 01 687 6996 or simon.palmer@goldfish.ie

About Goldfish.ie (Goldfish Telecom)

Headquartered in Wicklow, from where it operates nationally. Goldfish.ie is telecoms company that has helped thousands of businesses reduce their telecoms’ costs by moving them from a traditional telephone system, to a fully cloud-based service, using VoIP (Voice over Internet Protocol) technology. Customers include Dropbox; Irish construction company the Sisk Group and US conglomerate IDG, as well as a wide variety of Irish businesses from all sectors of business.

All of Goldfish.ie’s calls and services all calls are routed through the internet, instead of over a fixed telephone line. No on-site installation is required, so there are no set-up charges. Services are provided on a month-to-month basis, so customers are not tied to long-term contracts. This allows them to make significant savings via the lower set-up and call-costs that Goldfish.ie can offer. Customers can also access features that are not available through a traditional telephone system, such as Call Recording and Call Director (“press 1 for support, 2 for sales …etc”

For further information see Goldfish.ie

About Quvu

Quvu is a cloud-based contact centre management system, which is exclusively supplied by Goldfish in Ireland. Quvu provides includes a manager, supervisor and agent console, that allows contact centre operators to access real-time information on their team, from any computer, from anywhere in the world. Analyse live statistics, caller queues, agent activity and listen to live calls or pre-recorded calls. As it is cloud-based Quvu is accessed by logging on via web-browser meaning that users can access their console and team from anywhere in the world. The new Smart Dialler streamlines agents calls and maximized the efficiency of contact centre teams, reducing downtime and ensuring a constant flow of calls.

For further information please see Quvu.ie

The Family Entertainment Pack 

The contents of the Family Entertainment Pack can be tailored towards the size of the family of the winning child. However, the total costs must not exceed €500. For instance, Tayto Park Membership allows for groups of 4 to 6 people, with prices increasing from €155 to €195 http://www.taytopark.ie/visitor-information/ticket-prices/. Dublin Zoo allows from a mixture of adults and children to use the prize, however, if required more passes allowing for additional siblings can be added. Similarly, cinema tickets additional for siblings can be provided. Whichever option the winning family chooses the total value of the prize must not exceed €500.